Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Subhashini Kumar

Customer Service Representative
Mississauga,ON

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Willing to learn new type of job culture with great passion. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Canadian Tire
Mississauga, ON
11.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls , providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Cashier

Walmart
Burlington, ON
09.2022 - 11.2022
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers by providing information and resolving complaints.

Test Engineer

Aricent Technologies Holdings Ltd.,(India)
  • 1 year and 6 months of experience in testing from September 2009 - March 2011.
  • Analyzed test results to detect issues and track root causes.
  • Created test data for validating scenarios based on functional requirements.
  • Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
  • Gathered feedback from internal and external customers throughout planning and test phases.
  • Maintained detailed recordkeeping and updated project documentation to compile reports.
  • Communicated with clients and coworkers about analysis results.

Education

MCA ( Master of Computer Application ) -

K.L.N College of Engineering

Skills

  • Customer service, Customer satisfaction and responding to difficult customers
  • Service focused and Client Assessment
  • 60-70 WPM typing speed
  • Good Knowledge in MS Office programs
  • Excellent attention to detail
  • Solution Creation
  • Ability to multitask effectively
  • Strong written and verbal communication skills
  • Ability to perform repetitive tasks with a high degree of accuracy
  • Comfortable working independently
  • Credit Card Payment Processing in retail POS
  • Technologically Savvy

Additional Information

Work status : Permanent Resident

Timeline

Customer Service Representative

Canadian Tire
11.2022 - Current

Customer Service Cashier

Walmart
09.2022 - 11.2022

Test Engineer

Aricent Technologies Holdings Ltd.,(India)

MCA ( Master of Computer Application ) -

K.L.N College of Engineering

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Subhashini KumarCustomer Service Representative