MD BORHAN UDDIN
Winnipeg,Manitoba
Summary
Recent university graduate with a major in Economics and minor in Management. Seeking to leverage my 3+ years’ customer-centric approach, communication skills and expertise in enriching customer lives through innovative technology and solutions. I will be available for a 40+ hours workweek with a flexible schedule, and able to relocate if necessary.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Shift Supervisor
Navkar Courier Ltd
Winnipeg, MB
11.2023 - Current
- Supervised and coordinated daily operations of the courier service and drivers, ensuring timely deliveries, and optimizing route efficiency
- Executed regular inspections and maintenance of delivery vehicles to uphold safety standards and ensure optimal working conditions.
Team Lead
Olive Garden Italian Restaurant
Winnipeg, MB
05.2023 - 12.2023
- Collaborated with the kitchen staff to streamline order processing, resulting in a 10% improvement in food delivery times and increased customer satisfaction
- Collaborated with the kitchen staff to redesign the order fulfillment process, resulting in a 20% reduction in average wait times.
Customer Service Representative
Basstel
Winnipeg, MB
09.2021 - 04.2023
- Managed high volumes of inbound calls of various large Newspaper Companies across Canada, resolving customer issues, and providing solutions
- Actively listened to customer and met customer needs by delivering effective and informative solutions.
Sales Associate
Robin’s Donut
Winnipeg, MB
07.2020 - 08.2021
- Greeted and assisted customers, enhancing satisfaction and retention.
Education
Bachelor of Arts - Economics & Management
University of Manitoba
05.2019 - 12.2023
Bachelor of Science - General Science
International College of Manitoba
05.2019 - 04.2021
Skills
- Critical Thinking
- Effective Communication
- Problem-Solving
- Time Management
- Project Management
- Scheduling
- Performance Tracking
- Research
- Microsoft Office
- Search Engine Marketing
- Supply and Demand
- Decision Making
References
REFERENCES
Available Upon Request
Timeline
Shift Supervisor
Navkar Courier Ltd
11.2023 - Current
Team Lead
Olive Garden Italian Restaurant
05.2023 - 12.2023
Customer Service Representative
Basstel
09.2021 - 04.2023
Sales Associate
Robin’s Donut
07.2020 - 08.2021
Bachelor of Arts - Economics & Management
University of Manitoba
05.2019 - 12.2023
Bachelor of Science - General Science
International College of Manitoba
05.2019 - 04.2021