Summary
Overview
Work History
Education
Skills
Timeline
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Alex Urquhart

Chatham

Summary

I am a Shift Supervisor at Affinity Food Group Inc. with a proven track record in training and mentoring staff while enhancing customer satisfaction. Skilled in strategic planning and cash handling, I excel in optimizing operations during peak hours and fostering strong relationships, ensuring efficient service delivery and team success.


Overview

2026
2026
years of professional experience

Work History

Shift Supervisor

Affinity Food Group Inc.
03.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.

Level One Advisor

Concentrix
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced calling tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Team Member

Canadian Tire
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Prep Line Cook

Chilled Cork
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
  • Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
  • Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.

Team Member

Tim Hortons
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

Certificate of Achievement -

CannSell Standard Certification
Certification Number: #3352272
12-2024

High School Diploma -

Chatham Kent Secondary School
285 McNaughton Ave E, Chatham, ON N7L 2G7
06-2013

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Relationship building
  • Strategic planning
  • Training and mentoring
  • Customer service
  • Active listening

Timeline

Shift Supervisor

Affinity Food Group Inc.
03.2019 - Current

Level One Advisor

Concentrix

Team Member

Canadian Tire

Prep Line Cook

Chilled Cork

Team Member

Tim Hortons

Certificate of Achievement -

CannSell Standard Certification

High School Diploma -

Chatham Kent Secondary School

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Alex Urquhart