Alex Urquhart
Chatham
Summary
I am a Shift Supervisor at Affinity Food Group Inc. with a proven track record in training and mentoring staff while enhancing customer satisfaction. Skilled in strategic planning and cash handling, I excel in optimizing operations during peak hours and fostering strong relationships, ensuring efficient service delivery and team success.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
Affinity Food Group Inc.
450 St. Clair St, Chatham ON
03.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
Level One Advisor
Concentrix
180 Keil Dr S, Chatham ON
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced calling tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Team Member
Canadian Tire
575 Grand Ave W, Chatham ON
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Prep Line Cook
Chilled Cork
22 William St S, Chatham ON
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
Team Member
Tim Hortons
20 Keil Dr S, Chatham ON
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Certificate of Achievement -
CannSell Standard Certification
Certification Number: #335227212-2024
High School Diploma -
Chatham Kent Secondary School
285 McNaughton Ave E, Chatham, ON N7L 2G706-2013
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Strategic planning
- Training and mentoring
- Customer service
- Active listening
Timeline
Shift Supervisor
Affinity Food Group Inc.
03.2019 - Current
Level One Advisor
Concentrix
Team Member
Canadian Tire
Prep Line Cook
Chilled Cork
Team Member
Tim Hortons
Certificate of Achievement -
CannSell Standard Certification
High School Diploma -
Chatham Kent Secondary School