Md Armaan Aziz
Ajax,ON
Summary
Focused and quick-learning Software Engineer with 5 years of experience in computer science, programming, and User design for various projects and clients. Passionate about promoting customer satisfaction by delivering quality service and unparalleled support.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
Crescent Park Retirement Villas
04.2023 - 12.2023
- Enhanced patient comfort by providing compassionate and attentive personal care
- Assisted clients with daily living activities, promoting independence and wellbeing
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff
- Provided emotional support to patients and their families during difficult times, fostering positive relationships
Senior Software Developer
Vish Technologies
01.2017 - 12.2022
- Troubleshoot, debug and upgrade existing software
- Improved software performance by identifying and resolving bottlenecks in the code.
- Enhanced user experience with intuitive interface design and optimized functionality.
Senior Customer Service Associate
Amazon Ltd.
06.2020 - 12.2020
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Streamlined communication with clients by implementing new CRM software to track interactions and support requests.
Education
Advanced Graduate Certificate - Information Technology - Cybersecurity
Durham College
Oshawa, ON08.2024
Post Graduate Certificate - Project Management
Saskatchewan Polytechnic
Moose Jaw, SK12.2023
Post Graduate Diploma - Software Engineering
Jadavpur University
Kolkata, India09.2019
Bachelor's of Computer Application - Computer Applications Development
Sikkim Manipal University
Sikkim, India08.2017
Skills
- Microsoft Office
- Java
- Python
- Manual Testing
- NET
- HTML
- CSS
- JavaScript
- WPF
- C and C
- Game Programming
- Scrum
- 6 Sigma
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Full Professional
Urdu
Full Professional
Timeline
Personal Support Worker
Crescent Park Retirement Villas
04.2023 - 12.2023
Senior Customer Service Associate
Amazon Ltd.
06.2020 - 12.2020
Senior Software Developer
Vish Technologies
01.2017 - 12.2022
Advanced Graduate Certificate - Information Technology - Cybersecurity
Durham College
Post Graduate Certificate - Project Management
Saskatchewan Polytechnic
Post Graduate Diploma - Software Engineering
Jadavpur University
Bachelor's of Computer Application - Computer Applications Development
Sikkim Manipal University
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