Md Alamgir Chowdhury
Montreal,QC
Summary
Accomplished Head Waiter at Restaurant Bollywood, adept in guest relations management and high-volume dining. Excelled in building customer loyalty through effective communication and problem-solving, significantly enhancing guest experience. Expert in menu presentation and memorization, I led staff training on POS systems, ensuring smooth operations and positive reviews.
Overview
2
2
years of professional experience
Work History
Head Waiter
Restaurant Bollywood
09.2023 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Team Member
KFC
03.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Waiter
Sheraton Hotel & Resorts
07.2022 - 03.2023
Manager and Shift Leader
Hichki Restaurant
09.2022 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Master Of Business Administration - Business
Cardiff Metropolitan University
Cardiff , Wales , UK06.2023
Master Of Arts - English
Leading University
Sylhet , Bangladesh 08.2019
Skills
- Menu presentation
- Menu Memorization
- High-volume dining
- Guest Relations Management
Languages
English, Bangla, Hindi and French Learner
Elementary
Timeline
Head Waiter
Restaurant Bollywood
09.2023 - Current
Manager and Shift Leader
Hichki Restaurant
09.2022 - 12.2022
Restaurant Waiter
Sheraton Hotel & Resorts
07.2022 - 03.2023
Team Member
KFC
03.2022 - 05.2023
Master Of Business Administration - Business
Cardiff Metropolitan University
Master Of Arts - English
Leading University
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