MD SAIFUL
Toronto,Ontario
Summary
Experienced and results-oriented systems technician with a demonstrable history of providing exceptional technical support and successfully addressing intricate technical challenges. Adept in the deployment, maintenance, and enhancement of hardware and software systems. Possesses a profound proficiency in network administration, adeptly delivering user support while maintaining a strong focus on delivering top-tier customer service. Outstanding communication skills, enabling the effective communication of complex technical concepts to audiences.
Overview
5
5
years of professional experience
Work History
Helpdesk Support (Part time)
Staffmax
Toronto, ON
06.2022 - 06.2023
- Manage technical support related issues via ticketing system, monitored the ticket queue by handling requests
- Troubleshooted Networking issues like DHCP, DNS, File Shares, Shared printers, etc
- Used AV equipment, ITSM ticketing system and assisted staff with both hardware and software issues.
IT support
Samsung Electronics
Dhaka, Bangladesh
03.2018 - 12.2020
- Provided basic end-user troubleshooting and desktop support
- Installed, modified, and repaired software and hardware to resolve technical issues
- Provided technical support for IT equipment, AV equipment, windows.
Education
Diploma - Computer Systems Technician
Seneca College of Applied Arts And Technology
04.2023
Skills
- Wireless networks
- Maintain, troubleshoot and networks LANs, WANs
- Cloud services (AZURE and AWS)
- System and network design and installation
- Linux/UNIX administration, Python language, PowerShell
- Microsoft administration
- Microsoft office 365, Microsoft SQL server
- System and network Administration
- Cybersecurity Incident Response
- IT Risk Management
- Azure DevOps
- Technical Support and Troubleshooting
- System Upgrades and Migration
- User Training and Support
- Windows servers, desktop support
- RDP,Teamviewer,VNC
- Vmware,virtualbox
- Software Installation
- System Administration
- Network configuration
- Helpdesk operations
- Operating systems
- Application installations
- User Support
- Technical Documentation
- Scripting Languages
- Virtualization Technologies
- Web Security
- Incident Management
- Application support
- IIS
Timeline
Helpdesk Support (Part time)
Staffmax
06.2022 - 06.2023
IT support
Samsung Electronics
03.2018 - 12.2020
Diploma - Computer Systems Technician
Seneca College of Applied Arts And Technology
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