Erik Patel
Edmonton
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
15
15
years of professional experience
Work History
Deskside Support Technician
Out of the box foods Inc
02.2021 - Current
- Communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
- Reproducing, diagnosing, and analyzing problems reported by end-users, in turn formulating solutions to resolve the issue at hand
- Providing training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
- Organizing and maintaining a problems and solutions log for use by other Desktop Support personnel
- Setting up and deploying IT equipment for new employees
- Training users in software and operating systems
- Addressing and resolving incoming tickets from users regarding hardware, software, and network issues
I & R Technician
AFL Global @ Telus Communication
02.2016 - 07.2020
- To install internet, phone, TV & Security Services
- Interacting with homeowners with the highest quality of customer service and ensure that every customer is satisfied
- Provisioning and maintaining outside plant facilities, including aerial and underground buried copper and fiber services
- Familiar with Qolsys & ADT systems
- Troubleshoot the issues regarding quality or down services
Desktop Support Technician
Transcan Consulting
12.2014 - 09.2015
- Building/upgrading/deploying the PCs/Workstation, troubleshooting various hardware and software issue related to PCs/printers/plotters
- Administering and supporting the use of mobile devices and related emerging technologies, including laptops and desktops
- Diagnose and troubleshoot basic network issues
- Responds to customer`s needs, questions, and concerns in an accurate, effective and timely manner
- Technical Knowledge and experience implementing and supporting Microsoft Windows 7
- Experience with incident management software
- Creates trouble tickets, tracks problems through to completion, and documents all findings and resolutions to knowledge database
- Performs software packaging and installations as directed
- Administering the inventory management of IT resources, ensuring equipment and software is properly tracked and records are up to date
ID CLERK
G4S Secure Solutions @Shell Canada
03.2013 - 11.2014
- Assist Customers problems related to their badges or Passes
- Answer emails or phone calls regarding any issues related to ID
Communication Support
Prima Automation
01.2010 - 11.2010
- Perform Bench repair to component level of any and all brands of FM two-way radio equipment including bases, mobiles, repeaters and portables
- Install and Maintain trunk radio system
- Maintain and repair repeaters, bases and mobiles to the component level
- Ensured all equipment in shop are in good condition and available as required
Education
Diploma in Business Admin -
Cambrian College
Toronto, ON05.2012
Bachelor in Electrical and Communication - undefined
Gujarat University
07.2010
Skills
- Excellent communication
- Organizational skills
- Leadership skills
- Adaptability
- Task prioritization
- Teamwork
- Minimum supervision
- DNS
- DC
- MS Office 2013
- Configuration and installation of OS
- PC applications
- Desktop repair
- Laptop repair
- Printer repair
- Mobility devices troubleshooting
- Configuring hardware
- Network troubleshooting
- Wired networks
- Wireless networks
- Routers
- Switches
- Software troubleshooting
- Windows Active Directory
- VMware virtualization
- IT ticketing systems
- Freshdesk
- VMware Service Manager
- Technical support
- Local area networking
Timeline
Deskside Support Technician
Out of the box foods Inc
02.2021 - Current
I & R Technician
AFL Global @ Telus Communication
02.2016 - 07.2020
Desktop Support Technician
Transcan Consulting
12.2014 - 09.2015
ID CLERK
G4S Secure Solutions @Shell Canada
03.2013 - 11.2014
Communication Support
Prima Automation
01.2010 - 11.2010
Bachelor in Electrical and Communication - undefined
Gujarat University
Diploma in Business Admin -
Cambrian College
Similar Profiles
Bryan TowerBryan Tower
Director of Operations (COO Equivalent) at Out of the Box Foods IncDirector of Operations (COO Equivalent) at Out of the Box Foods Inc
Nicole AtienoNicole Atieno
Stock Controller at BAO BOX - NOSTALGIC FOODS LTDStock Controller at BAO BOX - NOSTALGIC FOODS LTD
Viniece WadeViniece Wade
District Manager at Fresno Foods Dba Jack in the BoxDistrict Manager at Fresno Foods Dba Jack in the Box