McKenzie Santoya
San Jose
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
Work History
Shift Manager
MOD Pizza
10.2023 - Current
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Implemented customer feedback initiatives for improved service quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Kept employees operating productively and working on task to meet business and customer needs.
Server/Restaurant Hostess
Mama Mia's Mediterranean and Italian Cuisine
08.2021 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Food Packer
Andy's Orchard
09.2022 - 12.2022
- Adhered to health and safety standards throughout packing process.
- Inspected items for quality and freshness before packing.
- Loaded boxes onto pallets for shipping and storage.
- Packaged food items according to company guidelines.
Education
No Degree -
Ann Sobrato Highschool
Morgan Hill, CA06-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Energetic and enthusiastic
- Documentation and reporting
- Flexible schedule
- Shift leadership
- Active listening
- Critical thinking
- Staff supervision
Languages
English
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Animal Welfare Advocacy
- Animal Care
- Volunteering at local animal shelters and rescue organizations
- Mindfulness Practices
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Shift Manager
MOD Pizza
10.2023 - Current
Food Packer
Andy's Orchard
09.2022 - 12.2022
Server/Restaurant Hostess
Mama Mia's Mediterranean and Italian Cuisine
08.2021 - 09.2023
No Degree -
Ann Sobrato Highschool
Similar Profiles
Danielle JohnsonDanielle Johnson
General Manager at MOD PizzaGeneral Manager at MOD Pizza
Olivia LoganOlivia Logan
MOD Pizza Shift Captain at MOD PizzaMOD Pizza Shift Captain at MOD Pizza
Christopher McClainChristopher McClain
Squad Member at MOD PizzaSquad Member at MOD Pizza