Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mckenna Colbert

Upland

Summary

Dynamic and reliable professional with a proven track record in customer service at In-N-Out Burger. Skilled in relationship building and time management, I excelled in enhancing customer satisfaction and training new team members. Committed to quality assurance and fostering a welcoming environment, I consistently contributed to team success and exceeded performance goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate at In-N-Out

In-N-Out Burger
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Contributed to team success by completing jobs quickly and accurately.

Seasonal Retail Associate

Boot Barn
08.2024 - 12.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.

Server

Cogir Senior Living
08.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent resident experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

Upland High School
Upland, CA

Nursing

Mt. San Antonio College
Walnut, CA
06-2028

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Decision-making
  • Relationship building
  • Courteous and professional
  • Reliable and punctual

Certification

Medical Terminology

Food Handlers

Timeline

Associate at In-N-Out

In-N-Out Burger
10.2024 - Current

Seasonal Retail Associate

Boot Barn
08.2024 - 12.2024

Server

Cogir Senior Living
08.2023 - 01.2024

High School Diploma -

Upland High School

Nursing

Mt. San Antonio College
Mckenna Colbert