Mckenna Colbert
Upland
Summary
Dynamic and reliable professional with a proven track record in customer service at In-N-Out Burger. Skilled in relationship building and time management, I excelled in enhancing customer satisfaction and training new team members. Committed to quality assurance and fostering a welcoming environment, I consistently contributed to team success and exceeded performance goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate at In-N-Out
In-N-Out Burger
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Contributed to team success by completing jobs quickly and accurately.
Seasonal Retail Associate
Boot Barn
08.2024 - 12.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Server
Cogir Senior Living
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent resident experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Upland High School
Upland, CANursing
Mt. San Antonio College
Walnut, CA06-2028
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Decision-making
- Relationship building
- Courteous and professional
- Reliable and punctual
Certification
Medical Terminology
Food Handlers
Timeline
Associate at In-N-Out
In-N-Out Burger
10.2024 - Current
Seasonal Retail Associate
Boot Barn
08.2024 - 12.2024
Server
Cogir Senior Living
08.2023 - 01.2024
High School Diploma -
Upland High School
Nursing
Mt. San Antonio College
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