Makayla Chilcott
Châteauguay
Summary
Bilingual and customer-focused professional. Fluent in English and French, with a strong background in delivering high-quality service in fast-paced environments. Proficient in Microsoft Outlook, Word, and Excel, with proven ability to collaborate effectively within team settings. Known for maintaining composure under pressure and consistently meeting performance goals. Adept at fostering positive customer interactions and contributing to smooth daily operations.
Overview
9
9
years of professional experience
Work History
Warehouse Package Handler
United Parcel Service, UPS
08.2024 - Current
- Employee in 2022 as well.
- CHSP Safety Team Back-up Co-Chair.
- Multitasked effectively under pressure without compromising quality or safety standards.
- Assist in the training of new employees.
- Taking on multiple responsibilities at once and delivering perfect performance with each.
Bilingual Emergency Dispatcher (Supervisor)
Lanvac Surveillance
07.2023 - 07.2024
- Improved response times by prioritizing and efficiently managing emergency calls.
- Training new employees on how to give fast, yet careful and efficient service.
Grooming Agent (Team Leader)
Transol Aviation
08.2022 - 07.2023
- WestJet counter agent.
- Cleaning of planes.
Sales Associate
Aubainerie
08.2019 - 12.2021
- Third Key Holder
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender Shift Manager
T-Wings Resto
07.2018 - 01.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Head Cashier
Tim Hortons
06.2016 - 10.2018
- Waitress
- Cashier
Education
Paralegal Technology
O'Sullivan College
Montréal, QC05.2022
High School Diploma -
Howard S. Billings Regional
Châteauguay, QC06.2017
Primary School -
Harmony Elementary
Châteauguay, QC06.2012
Skills
- Strong customer service
- Fluent in two languages (English & French)
- Expertise in Outlook, Word, & Excel
- Skilled in teamwork dynamics
- Resilient under stress
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Warehouse Package Handler
United Parcel Service, UPS
08.2024 - Current
Bilingual Emergency Dispatcher (Supervisor)
Lanvac Surveillance
07.2023 - 07.2024
Grooming Agent (Team Leader)
Transol Aviation
08.2022 - 07.2023
Sales Associate
Aubainerie
08.2019 - 12.2021
Bartender Shift Manager
T-Wings Resto
07.2018 - 01.2019
Head Cashier
Tim Hortons
06.2016 - 10.2018
Paralegal Technology
O'Sullivan College
High School Diploma -
Howard S. Billings Regional
Primary School -
Harmony Elementary
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