Mazin Saadeldin
.
Irvine,CA
Summary
Dynamic and results-oriented professional with a proven track record at Wendy's Restaurant, enhancing customer satisfaction and streamlining operations. Excelled in customer engagement and multitasking, significantly improving service efficiency. Skilled in cash handling and problem-solving, adept at fostering positive experiences while maintaining high-quality standards. Ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Wendy's Crew Member
Wendys Resturant
Irvine, California
05.2023 - 12.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Nrgize Juice Bar Team Member
Nrgize Lifestyle Cafe, LA Fitness
Irvine, California
09.2024 - 11.2024
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Boosted sales through upselling techniques and knowledgeable recommendations of drink specials and promotions.
- Reduced wait times for customers by preparing drinks quickly while maintaining quality standards.
- Implemented proper cash handling procedures to minimize discrepancies in the register at the end of shifts.
Education
No Degree - High School Student
Portola High School
Irvine, CA 08.2021 - Current
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Attention to detail
Inventory restocking
Clear communication
Problem-solving
Cleaning and sanitizing
Self-discipline
Cash handling
Menu memorization
Timeline
Nrgize Juice Bar Team Member
Nrgize Lifestyle Cafe, LA Fitness
09.2024 - 11.2024
Wendy's Crew Member
Wendys Resturant
05.2023 - 12.2024
No Degree - High School Student
Portola High School
08.2021 - Current
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