Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Stewart

Irvine,CA

Summary

Adaptable and results-driven customer service professional with over 4 years of experience across the food service, hospitality, and media sectors. Proven track record in fast-paced environments, delivering exceptional service, maintaining high operational standards, and producing engaging written content. Skilled in POS systems, bar operations, team coordination, and content creation. Passionate about storytelling, community engagement, and providing elevated customer experiences.

Overview

5
5
years of professional experience

Work History

Crew Member

McDonald's
12.2022 - 09.2023
  • Delivered prompt, courteous service to an average of 200+ customers daily, ensuring order accuracy and satisfaction.
  • Supported high-volume kitchen operations during peak hours, consistently meeting quality and safety standards.
  • Maintained a clean and organized work environment, contributing to a 95% internal cleanliness audit score.
  • Assisted with onboarding and training new hires, fostering team cohesion and operational consistency.

Bartender

Off Base Bar
07.2021 - 12.2022
  • Mixed and served cocktails based on 100+ drink recipes, customizing to patron preferences while maintaining efficiency.
  • Managed daily bar operations, including inventory control, restocking, and cash handling, with 100% drawer accuracy.
  • Built rapport with a diverse clientele, boosting repeat business and increasing nightly tips by 30%.
  • Collaborated with security and staff to ensure a safe and welcoming environment.

Customer Service Associate

Fiji Yogurt
06.2020 - 03.2021
  • Oversaw opening and closing procedures, including financial reconciliation and equipment sanitization.
  • Delivered personalized service to 100+ customers daily in a high-volume self-serve environment.
  • Trained and supervised new team members, improving overall service efficiency.
  • Monitored inventory to reduce waste and ensure product availability.

Journalism Intern

San Diego LGBTQ News
03.2020 - 08.2020
  • Authored articles spotlighting LGBTQ+ issues, identity, and pop culture, tailored to Gen Z audiences.
  • Conducted interviews, research, and fact-checking under editorial supervision.
  • Supported digital outreach and grassroots distribution strategies to increase readership.
  • Developed storytelling skills and community-focused journalism ethos.

Dishwasher & Ticket Handler

Vintage Village Theater
08.2018 - 01.2019
  • Managed ticket sales, concessions, and audience flow during screenings and private events.
  • Ensured theater cleanliness and hygiene standards before and after each showtime.
  • Provided technical support for projector operations and minor troubleshooting.
  • Handled cash and card transactions, maintaining a balanced register.

Education

Bachelor of Arts - Film And Media Studies

University of California, Irvine
Irvine, CA
06-2025

Skills

  • Content Creation & Editorial Writing
  • Research & Fact-Checking
  • Verbal & Written Communication
  • Public Speaking & Presentation
  • Microsoft Office & Google Workspace Proficiency
  • Policy Research & Document Preparation
  • Team Collaboration & Cross-Department Coordination
  • Conflict Resolution & Client Service
  • Time Management & Task Prioritization
  • Interviewing & Story Development
  • Event & Workflow Coordination
  • Social Media & Digital Publishing Basics

Timeline

Crew Member

McDonald's
12.2022 - 09.2023

Bartender

Off Base Bar
07.2021 - 12.2022

Customer Service Associate

Fiji Yogurt
06.2020 - 03.2021

Journalism Intern

San Diego LGBTQ News
03.2020 - 08.2020

Dishwasher & Ticket Handler

Vintage Village Theater
08.2018 - 01.2019

Bachelor of Arts - Film And Media Studies

University of California, Irvine

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