Mayra Lizeth Borges Borges
Winters
Summary
Dedicated professional with a strong background in employee training and customer service. Proven ability in conflict resolution and effective communication, ready to enhance team performance and customer satisfaction. I use my skill of being fluent in both Spanish and English to help anyone communicate when needed.
Overview
7
7
years of professional experience
Work History
Waitress Trainer
Olive Garden Restaurant
Vacaville
12.2023 - Current
- Employed as a trainer for the To Go Specialist department, Hosting and Serving departments
- Cross trained in certain areas of the kitchen
- Provided translation services for guests and employees to facilitate communication.
- Support and mentor team members with ongoing feedback to enhance service skills and customer satisfaction.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
Babysitter
Self-employeed
Winters
06.2019 - Current
- Assisted with homework and provided educational support, enhancing academic performance and confidence.
- Supervised children during playtime and educational activities, fostering social skills and creativity.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Communicated effectively with parents about daily activities and needs.
Education
High School Diploma -
Winters High School
Winters, CA06-2024
Skills
- Employee training
- Service training
- Menu development
- Coaching and mentoring
- Customer service
- Conflict resolution
- Time management
- Communication skills
Languages
- English - Fluent
- Spanish - Fluent
Timeline
Waitress Trainer
Olive Garden Restaurant
12.2023 - Current
Babysitter
Self-employeed
06.2019 - Current
High School Diploma -
Winters High School