MAYRA GUTIERREZ
ESMES BEAUTY ROOM
Palmdale
2
Languages
1
Certification
14
years of professional experience
Detail-oriented professional with extensive experience in client relations and office management, skilled in scheduling, documentation, and administrative support. Proven ability to enhance client satisfaction through effective communication and organizational skills. Eager to leverage expertise to contribute to a dynamic team as an Administrative Assistant.
Work History
Lien Negotiator
9 Months- Negotiated contracts with law offices to secure favorable terms .
- Collaborated with clinical staff to streamline patient referral processes.
- Developed conflict resolution strategies to enhance patient satisfaction.
- Established treatment setups for patients to
- ensure optimal care delivery.
- Translated recommendations & treatment for patients from Dr.
- Facilitated billing processes to ensure timely and
- accurate invoicing.
- Assisted in creating marketing materials for promotional campaigns. Supported team efforts to enhance brand visibility. Contributed to market research initiatives for product development.
- Data entry for all company locations
Lash Artist
8 Years 11 Months- Maintained accurate records of services rendered including notes on client preferences and allergies.
- Trained new technicians in proper lash application techniques and safety protocols.
- Inspected all equipment prior to use for any damage or signs of wear and tear.
- Recommended products to clients to help maintain healthy lashes between appointments.
- Performed detailed consultations with clients to discuss desired look, lifestyle, and maintenance needs.
- Provided aftercare instructions to ensure long-lasting results from lash applications.
- Adhered to strict safety standards when performing services such as patch tests or product usage guidelines.
- Applied eyelash extensions to clients with precision and skill, ensuring a beautiful result.
- Demonstrated a high level of customer service when interacting with clients.
- Kept up-to-date on industry trends and best practices through continuing education courses and workshops.
- Educated clients on proper at home care procedures including cleansing routine and refilling schedule.
- Managed inventory of supplies such as adhesives, tweezers, scissors, brushes.
- Built strong relationships with clients by providing personalized services tailored to their needs.
- Utilized knowledge of different types of lashes and tools in order to deliver optimal results.
- Maintained cleanliness to prevent exposure to infections and other harmful conditions.
Administrative Assistant
1 Year 10 Months- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Maintained office inventory by assisting with supply orders.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Processed incoming mail and distributed to relevant departments or individuals.
- Maintained calendars and schedules to set appointments for management team.
- Screened incoming telephone calls, routing to appropriate personnel.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Built and maintained relationships with vendors and other external contacts.
- Prepared documents for meetings including agendas, handouts and other materials.
- Proofread documents for grammar accuracy prior to submission.
- Greeted and screened visitors to direct to correct employee or office.
- Coordinated travel arrangements for employees and clients as needed.
- Collaborated with team members on projects to meet deadlines efficiently.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Created, maintained and entered information into databases.
- Scheduled and confirmed appointments for clients, customers, and supervisors.
- Filled key vacancies with qualified candidates.
- Created successful recruiting process to meet organizational needs.
- Participated in phone and in-person interviews to determine final candidates for consideration.
- Worked with coworkers to complete tasks.
- Responded quickly to meet patients needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Developed new business and long-term account opportunities through prospecting and cold calling.
- Collaborated with marketing team to develop campaigns that generated leads.
- Attended trade shows, conferences, seminars, and other industry events.
Warehouse Associate
1 Year- Sorted and organized merchandise in preparation for shipment.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Packaged and sealed products according to order size and specifications.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Successfully managed and organized warehouse inventory.
- Adhered to company policies for safe storage of goods in the warehouse facility.
- Documented all damages, shortages, overages or other irregularities in shipment records.
- Ensured quality control standards were met during receiving process.
- Identified and removed safety and sanitation hazards from work areas.
- Implemented safety protocols for handling hazardous materials.
- Packed orders in accordance with customer specifications.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Assisted with stocking shelves and organizing warehouse.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Collaborated with team members to optimize efficiency in the warehouse.
- Performed quality control checks on products prior to shipment.
Cashier
1 Year 2 Months- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves.
- Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system.
- Used knowledge of menu items and ingredients to assist customers with menu selections.
- Assisted with bussing tasks, clearing, and resetting tables.
- Carried dishes from kitchen and quickly delivered to customers.
- Monitored tables closely and remained attentive to guests' needs.
- Wrote down customer orders and informed kitchen of special food requests.
- Developed skills in handling cash transactions efficiently and accurately while following company policies.
Retail Sales Associate
1 Year 1 Month- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
High School Diploma
Skills
Patience and calmness
Custom lash design
Allergy awareness
Customer service
Data entry
Computer proficiency
Problem-solving
Documentation and recordkeeping
Task prioritization
Scheduling and calendar management
Strong problem solver
Office management
Documentation and reporting
Dedicated team player
Mail handling
Customer and client relations
Records management
Schedule management
Self-motivated work ethic
Recruitment marketing
Candidate selection
Training and onboarding
Screening resumes
New hire orientation
Hygiene and sanitation
Social media marketing
Client retention strategies
Administrative support
Computer skills
Office administration
Time management
Scheduling
File organization
Microsoft Word
Critical thinking
Customer relations
Professional and mature
Deadline oriented
Verbal communication
Relationship building
Data management
Recruiting and sourcing
Social media recruiting
Job applicant interviews
Recruitment strategies
Recruitment
Cold calling
Recruitment strategy development
Certification
Lash Artist Certification
Languages
Spanish
Bilingual
Timeline
Lien Negotiator
Nikta Chiropractor
10.2025 - CurrentRead More
Administrative Assistant
AMICIS RESEARCH
03.2023 - 01.2025Read More
Lash Artist
ESMES BEAUTY ROOM
08.2017 - CurrentRead More
Warehouse Associate
BH COSMETICS
03.2015 - 03.2016Read More
Cashier
PANDA WOK
02.2014 - 04.2015Read More
Retail Sales Associate
NANCYS FASHION
01.2013 - 02.2014Read More
Amelia Earhart
High School Diploma
Read More