MA. SOFIA MANALO
Los Angeles
Summary
I have experience as a Lien Negotiator working with personal injury cases to reduce medical, hospital, and insurance liens. I regularly communicate with healthcare providers, insurance companies, and attorneys to negotiate favorable settlements and maximize client recovery. My role includes reviewing billing statements for accuracy, ensuring compliance with Medicare and Medi-cal guidelines, and clearly explaining settlement breakdowns to clients to ensure they understand and are satisfied with their final share.
Overview
5
5
years of professional experience
Work History
Lien Negotiator
Heidari Law Group
07.2023 - Current
- Reviewed itemized billing statements and insurance payment histories to identify discrepancies and maximize client recovery.
- Communicated directly with healthcare providers, subrogation companies, and legal teams to secure favorable lien resolutions.
- Ensured compliance with federal and state regulations, including Medi-cal, Medicare, Medicaid, and ERISA guidelines.
- Prepared and submitted lien dispute documentation, hardship letters, and settlement breakdowns.
- Maintained detailed case records and tracked lien status through case management systems.
- Collaborated with attorneys and case managers to prioritize negotiations based on settlement timelines.
- Reduced overall lien exposure by negotiating average reductions of Pro-rata.
- Facilitated timely disbursement of settlement funds by resolving outstanding balances prior to case closure.
- Communicate settlement breakdowns clearly to ensure client understanding and satisfaction.
Staffer Coordinator
Advanced Care Services
05.2023 - Current
- Nurse Registry
Chat Support Customer Service Representative
TeleTech
11.2021 - 03.2022
Customer Service Representative
[24]7.ai
01.2021 - 11.2021
- Call Center
Education
Bachelor of Science in Business Administration - Financial Management
National University Manila
PhilippinesSkills
- Written and Communication Skills
- Fast learner
- Multi-tasking
- Flexibility or can work under pressure
- Computer literate and proficient in MS Office (Word, Excel and Power)
- Self-awareness
- Active learning
- Open-mindedness
- Trust building
- Problem-solving
- Organizational skills
- Task prioritization
- Stress tolerance
LANGUAGE
ENGLISH
FILIPINO
Timeline
Lien Negotiator
Heidari Law Group
07.2023 - Current
Staffer Coordinator
Advanced Care Services
05.2023 - Current
Chat Support Customer Service Representative
TeleTech
11.2021 - 03.2022
Customer Service Representative
[24]7.ai
01.2021 - 11.2021
Bachelor of Science in Business Administration - Financial Management
National University Manila