Mayra Flores
San Diego
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Kitchen Assistant Manager
The Cheesecake Factory Restaurant
San Diego
08.2012 - 03.2025
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with health, safety, and sanitation regulations in the kitchen area.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored performance of staff members to ensure quality standards were met.
Line Cook
The lions share
San Diego
06.2017 - 03.2018
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Made meals in accordance with company standards and requirements.
- Maintained accurate records of daily production sheets including waste logs.
- Set up and performed initial prep work for soups, sauces and salads.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Communicated effectively with other staff members regarding orders and menu changes.
Line Cook
The Fish Market
San Diego
01.2008 - 08.2012
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Made meals in accordance with company standards and requirements.
- Maintained accurate records of daily production sheets including waste logs.
- Cooked multiple orders simultaneously during busy periods.
Education
High School Diploma -
Twin Oaks High School
San Marcos07-2009
Skills
- Customer service
- Safety compliance
- Performance evaluation
- Effective communication
- Inventory
- Sales reporting
- Orders
- Prep sheets
- Opening new restaurant
- Time management
- Team leadership
- Employee training
- Conflict resolution
- Vendor relations
- Project management
Mentor
Languages
Spanish
Full Professional
English
Professional
Timeline
Line Cook
The lions share
06.2017 - 03.2018
Kitchen Assistant Manager
The Cheesecake Factory Restaurant
08.2012 - 03.2025
Line Cook
The Fish Market
01.2008 - 08.2012
High School Diploma -
Twin Oaks High School