Mayra Avalos
Colton,CA
Summary
An experienced case manager with a comprehensive background in working with unaccompanied minors, immigration matters, probation, and health care. I am seeking to leverage my expertise in advocacy, systems navigation, and holistic support to empower vulnerable populations and promote equitable outcomes.
Overview
9
9
years of professional experience
Work History
Referral Intake Specialist
Loma Linda University Medical Center
Loma Linda, CA
05.2025 - Current
- Reviewed and analyzed patient referrals for preauthorization, concurrent review, and case management across outpatient and inpatient services
- Verified insurance benefits, eligibility, and obtained required authorizations/pre-certification
- Scheduled patient appointments in alignment with approved services and authorizations
- Educated staff, physicians, and community members on available rehabilitation services
- Maintained strong relationships with internal teams and external referral sources
- Conducted daily travel to provider offices for referral distribution and pickup
- Facilitated consistent communication between Rehabilitation Services and referring specialties
- Provided timely updates to referral sources to support continuity of care
- Supported all areas of Rehabilitation Services and performed additional duties as needed
- Schedule appointments and coordinate referrals to ensure timely access to services.
- Communicate effectively with patients, addressing inquiries and providing necessary information.
Front Office Coordinator
E&M Paint Correction
Montclair, CA
05.2023 - 05.2025
- Greet customers in a courteous and professional manner while addressing their inquiries.
- Respond to incoming phone calls, coordinate appointment scheduling, and conduct follow-ups with clients.
- Provide estimates or relay information from technician to customers effectively.
- Clarify repair processes and timelines, ensuring clear expectations are established.
- Maintain precise customer records and documentation of repair orders.
- Process invoices, payments, and insurance-related paperwork efficiently.
- Coordinate logistics for drop-offs, pick-ups, and courtesy arrangements.
- Communicate with vendors, suppliers, and insurance adjusters as necessary.
- Conduct follow-ups after service to ensure customer satisfaction.
- Encourage and manage online reviews, referrals, and the cultivation of repeat business.
- Address customer complaints or concerns with professionalism and
Probation Corrections Officer
Riverside County Probation
Riverside, CA
10.2021 - 05.2023
- Supervise youth on probation to ensure compliance with court orders.
- Conduct regular check-ins at home, school, or designated facilities.
- Monitor behavior, school attendance, and community engagement.
- Develop individualized case plans that facilitate rehabilitation.
- Coordinate services such as counseling, educational programs, substance abuse treatment, and job training.
- Maintain comprehensive records and prepare reports for court hearings.
- Testify in juvenile court and provide regular updates on the progress of youth.
- Collaborate with judges, attorneys, social workers, and law enforcement agencies.
- Recommend sanctions or support services based on youth behavior and progress.
- Serve as a mentor and positive role model for the youth.
- De-escalate conflicts and facilitate behavioral interventions.
- Promote accountability, personal development, and the development of decision-making skills.
- Conduct searches or drug testing as required.
- Ensure that youth adhere to curfews, complete community service, and fulfill other mandated conditions.
- Report violations and respond proactively to potential crises or safety threats.
Lead Case Specialist
Team Hope
Pomona, CA
04.2021 - 10.2021
- Assess children and adolescents' needs in care and develop Individual Service Plans.
- Establish rapport with Unaccompanied Children, as well as their potential sponsors, and screen for human trafficking concerns.
- Facilitates timely release or discharge of children and youth including following detailed federal policy and making critical decisions to ensure a safe discharge.
- Documents the provision of services in case files including crucial legal documentation that can affect the legal status of the child and youth.
- Manage logistics such as obtaining required documents, assembling records, and entering records into electronic databases including documentation of crucial legal and data elements utilized by the Federal government.
- Attend weekly Case Review meetings with Federal/ Office of Refugee Resettlement personnel to communicate specific details of cases to ensure timely and safe release of all children and youth.
- Act as the hub of coordination and communication with all internal departments to ensure all medical, mental health, education, recreation, and daily living needs are met.
- Completes, reviews, and submits significant incident reports (SIR) as required by agency, CCL, and ORR guidelines and/or other regulatory agencies.
- Chaperone fly-outs (i.e. accompany youth to sponsor’s custody including air travel)
- Follow complex instructions that change frequently.
Case Specialist
ISAP-GEO Group
San Bernardino
12.2016 - 04.2021
- Supervise and manage a caseload of up to 120 adults under the oversight of the Department of Homeland Security (DHS)
- Conduct intake interviews and assessments to identify participants’ mental health needs and essential services.
- Provide timely case updates and compliance reports to DHS.
- Assist in developing individualized service plans, connecting participants with therapeutic services and community resources.
- Support participants in obtaining identification documents by liaising with consulates and foreign agencies.
- Perform compliance checks through home visits, in-person meetings, and phone calls.
- Deliver crisis intervention and support as needed.
- Maintain and troubleshoot electronic monitoring devices, ensuring consistent functionality.
- Provide referrals to support participant stability, including housing, employment, healthcare, and legal aid.
- Notify DHS of participant terminations, transfers, or changes in supervision status
- Report arrests and conduct inmate searches as required.
- Install and monitor electronic surveillance equipment to ensure participant compliance.
- Maintain accurate, detailed, and confidential case records from program entry to release.
Education
Bachelor of Science - Criminal Justice
Westwood College
Upland, CAHigh School Diploma - undefined
Upland High School
Upland, CASkills
Proficient in both Spanish and English and possess exceptional verbal, written, and interpersonal communication skills
Strong analytical abilities and a meticulous attention to detail and accuracy
Experience in working with vulnerable populations, facilitating individuals' access to community resources and support services, and establishing collaborative relationships across diverse populations and cultures
Timeline
Referral Intake Specialist
Loma Linda University Medical Center
05.2025 - Current
Front Office Coordinator
E&M Paint Correction
05.2023 - 05.2025
Probation Corrections Officer
Riverside County Probation
10.2021 - 05.2023
Lead Case Specialist
Team Hope
04.2021 - 10.2021
Case Specialist
ISAP-GEO Group
12.2016 - 04.2021
Bachelor of Science - Criminal Justice
Westwood College
High School Diploma - undefined
Upland High School