Maylyn Sansano
McDonalds Canada
Banff,AB
1
Language
1
Certification
19
Years of experience
Dynamic customer service professional with over 15 years of experience dedicated to delivering exceptional care and ensuring ultimate customer satisfaction. Expertise in establishing and nurturing strong client relationships, along with a solid background in administrative tasks such as purchasing and shipping. Proven leadership abilities in team supervision, conflict resolution, and operational oversight, consistently driving teamwork and productivity. Committed to identifying customer needs and implementing effective solutions, ready to contribute to the next team with strong communication skills and a hardworking attitude.
Work History
Shift Manager/Swing Manager
3 Years 3 Months- Resolving customer complaints
- Ensuring all health and safety regulations are followed
- Plan, organize, direct control and evaluate the operations of the restaurant
- Leading team employees
- Controlling the daily operations of the restaurant
- Ensuring food safety is completed
- Completing daily cash
- Ensuring guests are served in a fast, friendly and safe manner
- Supervised team operations, ensuring adherence to quality and safety standards.
- In-charge of restaurant technology maintenance
Catering Supervisor /Facility Coordinator
6 Years 7 Months- Quick service Café serving coffee, teas and ice creams for Unilever staff, visitors, and contractors.
- Supervise Team members to ensure primary and secondary duties are completed.
- Responsible for ordering stocks and supplies needed for the café and pantry.
- Trains, orientates and monitor team members, proper scooping for B&J ice cream, proper serving of coffee and teas, quality and standard display of teas and fruits at the pantry.
- Display knowledge of and work in compliance with store operating, food safety, health and safety, employment standards and applicable legislation.
- Maintains operational efficiency through use of positioning charts and pre-rush checklist.
- Check to ensure that all products and packaging are properly merchandised and stocked.
- Manpower scheduling and company’s monthly reports.
- Responds to Guests service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.
Food Counter Attendant
2 Years 2 Months- Quick service/fast food chain
- Make a positive first impression: smiles, eye contact, tone of voice and thank you
- Responds to customers with appropriate sense of urgency.
- Suggests products, combos or sizes appropriately.
- Always follow Wendy’s standards and guidelines
- Ensure proper use of supplies and equipment
- Reason for leaving: End of Contract
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Assistant Store Manager (The CenterPoint branch)
5 Years 10 Months- Quick service semi-fine dining restaurant
- Manage outlet staff (staff training, staff weekly schedule)
- To ensure Standard restaurant operation are being met.
- Complete sales report weekly and monthly
- Manage the whole outlet
- Supervise outlet Captain and shift manager
- Pleasant interaction with guests and always ready to serve, handle guest complaint
- Ensure that all facilities and equipment are in good condition
- Monitoring and checking hygiene and cleanliness standard for the whole outlet
- Give educational and motivational feedback to every member of staff if needed
- Monitor performance of every member of staff (promotions and wage increase)
- Maintain good relationships of staff dining and kitchen
- Strategic Planning how to increase sales to hit monthly target
Assistant Store Manager
8 Months- Quick service Café serving fresh juices, smoothies, wraps and sandwiches
- Take customer order, receive payment
- Prepare end-of-day reports
- Monitor store cash funds and weekly stocks
- Receive and check daily delivery
- Prepare weekly and monthly stocks and inventory reports
- Monitor everyday food stock inventory
- Coordinate to Store manager store sales target, staff schedule, sales promotion
- Reason of leaving: Company closes down
Education
Bachelor of Science in Commerce - Computer Science
graduate
High School
Elementary School
Skills
Customer service skills
Strong decision maker
Complex problem solver
Multitasking skills
Team leadership
Service-focused
Workplace safety
Employee training
Decision-making
Cash handling
Customer service focus
Languages
English
Full Professional
Certification
- Training Center: Jay Gee Enterprises Pte Ltd.
- Date: 2006-07-27 to 2007-01-25
- Title: Singapore Six-month Training Attachment
- Training Center: Singapore work force Development Agency
- Date: 2009-03-19
- Title: FB-RM-102c-0 Follow food and Beverage safety ad Hygiene Policies and Procedures
- Training Center: Singapore Excellent service award
- Date: 2010-10-26
- Title: Gold Award for contribution and commitment to excellent service
- Training Center: Singapore Excellent service Award
- Date: 2011-11-29
- Title: Star Award in recognition of outstanding contribution and commitment to excellent service
- Award: Sodexo Service Award year 2018 and 2019
- Award: McDonald's December 2023 Manager of the month
Personal background
- Birthplace: Ramon, Isabela, Philippines
- Birthdate: May 1, 1980
- Sex: Female
- Civil Status: Single
- Permanent Address: Bonfal East, Bayombong, Nueva Vizcaya, Philippines
Timeline
Shift Manager/Swing Manager
McDonalds Canada
06.2023 - 09.2026Read More
Catering Supervisor /Facility Coordinator
Sodexo Singapore Pte. Ltd.
10.2016 - 05.2023Read More
Food Counter Attendant
Wendy’s Restaurant- Tollcorp Canada
02.2014 - 04.2016Read More
Assistant Store Manager (The CenterPoint branch)
Sarika Connoisseur Café Pte. Ltd. (The Connoisseur Concerto)
04.2008 - 02.2014Read More
Assistant Store Manager
Ganesh Paaka Ltd. Pte (Mix Café)
08.2007 - 04.2008Read More
Sta. Rosa Elementary Sch.
Elementary School
Read More
Nueva Vizcaya General Comp.High Sch.
High School
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Saint Mary’s University
Bachelor of Science in Commerce from Computer Science
Read More