May Gerda Cruz
Saskatoon,SK
Summary
Dynamic professional with extensive experience at Avalon Medical Clinic and McDonald's Canada, specializing in patient front desk administration and team coordination. Proven ability to optimize operations, resulting in a notable increase in patient satisfaction and staff efficiency. Expertise in appointment scheduling, with a strong focus on driving results through effective leadership. Committed to enhancing service quality and operational excellence in healthcare environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Avalon Medical Clinic
Saskatoon, Saskatchewan
01.2023 - Current
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Assistant Store Manager
McDonald's Canada
Saskatoon, Saskatchewan
10.2017 - 04.2024
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
GED -
Cdi College
Calgary, AB07-2023
High School Diploma -
Bolong National High School
Philippines03-2014
Skills
- Patient Front Desk Administration
- Appointment scheduling
- Reception Management
- Skilled at Managing Multiple Tasks
- Attention to Detail in Organization
- Team Coordination
References
References available upon request.
Timeline
Medical Receptionist
Avalon Medical Clinic
01.2023 - Current
Assistant Store Manager
McDonald's Canada
10.2017 - 04.2024
GED -
Cdi College
High School Diploma -
Bolong National High School
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