Jessica Serrano
West Covina
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented professional with extensive experience in medical reception and administrative support. Recognized for strong multitasking abilities and commitment to maintaining patient confidentiality while ensuring smooth operations. Ready to contribute to a healthcare environment focused on exceptional patient care.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Dr’s Betteridge and McNaughton Family Practice
Tacoma
08.2023 - 10.2025
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using electronic medical record systems.
- Assisted patients with inquiries and provided necessary information.
- Maintained patient confidentiality and complied with HIPAA regulations.
- Coordinated with medical staff to ensure smooth patient flow.
- Managed incoming calls and directed them to appropriate departments.
- Organized medical records and ensured accuracy in documentation.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Unit Secretary
Garfield Medical Center
06.2022 - 06.2023
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
Medical Unit Secretary
Centinela Hospital Medical Center
08.2008 - 08.2021
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Administrative Assistant
UCLA Medical Plaza
08.1998 - 01.2008
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
No Degree - Medical Assisting
Nova Institute Of Health Technology
Los Angeles, CAHigh School Diploma -
La Puente High School
La Puente, CASkills
- Documenting and reporting
- Multitasking
- Verbal and written communication
- Microsoft office skills
- Time management
- Transcription and dictation
- Attention to detail
- Organization skills
- HIPAA Compliance: Familiar with maintaining patient confidentiality
- Skills in the use of personal computer, copiers, facsimile, and office equipment
- BLS certification
- Customer service
- Patient Confidentiality
- Medical Terminology
- Strong skills in decision making
- EMR systems
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Front desk management
- Document organization
- Inventory management
- Referral coordination
- Effective communication
- Problem solving
- Team collaboration
- Medical transcription
- Appointment management
- Medical terminology
- Medical office procedures
- Typing and filing
- Patient callbacks
- Medical charting
- Insurance claims
- Proficient in [software]
- Medical office administration
- Account management
- Petty cash management
- Workflow optimization
- Point-of-sale system
- Payment collection
- Referral verification
- Front desk operations
- Co-payment collection
- Billing support
- Microsoft office
- Office administration
- Mail management
- Patient registration
- Payment plan options
Timeline
Medical Receptionist
Dr’s Betteridge and McNaughton Family Practice
08.2023 - 10.2025
Unit Secretary
Garfield Medical Center
06.2022 - 06.2023
Medical Unit Secretary
Centinela Hospital Medical Center
08.2008 - 08.2021
Administrative Assistant
UCLA Medical Plaza
08.1998 - 01.2008
No Degree - Medical Assisting
Nova Institute Of Health Technology
High School Diploma -
La Puente High School