Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Mayah Michaela Leonce

Montreal,Quebec

Overview

9
9
years of professional experience

Work History

Service Desk Technician (Part-Time)

CONCORDIA UNIVERSITY, IITS Service Desk
Montreal, QC
06.2020 - Current
  • Provide technical support via the phone and email
  • Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users
  • Assisted over 1000 clients, faculty, staff and students
  • Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
  • Resolved customer service requests in a timely manner and escalated complex problems as needed.

ServiceNow Developer

HGC TECHNOLOGIES
Montreal, QC
09.2022 - 04.2023
  • IT Service Management, Incident Management, Change Management, Problem Management, Configuration Management and other ServiceNow applications
  • Utilized Java Scripting in Workflows, Business Rules, Client Scripts, Fix Scripts, UI Policies and UI Actions to develop solutions that automate and audit business processes
  • Develop, configure, and unit test new functionality or bugs on the ServiceNow platform
  • Perform Level 1 support on ServiceNow to identify issues within the code, working in partnership with other team members to resolve incidents or issues within the agreed SLAs
  • Deploy Change Requests and Update Sets in PRODUCTION instance for clients as per business requests
  • Java Scripting, HTML, CSS and Angular
  • Experience using the Workflow Editor to configure workflows
  • Create requirements definitions and technical specifications documentation
  • Work effectively within SCRUM teams and focus on sprint goal delivery

IITS Technician

CONCORDIA UNIVERSITY, IITS Service Center
Montreal, QC
06.2018 - 04.2020
  • Perform routine maintenance and installation of equipment and workstations, including, software in classrooms, conference rooms, auditoria, labs, offices and the service area
  • Provide front-line customer service, i.e information, consultation, and technical support to faculty, students and staff in using instructional technology
  • Deliver, set-up, teardown and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues, and in remote locations as required
  • Restore disrupted services by putting approved workarounds or permanent solutions
  • Assisted over 700 clients, faculty, staff, and students

Information Technology & EDPM Teacher

BABONNEAU SECONDARY SCHOOL
, Saint Lucia
08.2015 - 07.2017
  • Prepared and delivered lessons to a range of IT and EDPM (Electronic Document Preparation and Management) classes to students of different ages and abilities
  • Planned and researched up-to-date subject knowledge to prepare both unit and lesson plans
  • Maintained accurate yearly and termly student reports and communicated with colleagues, parents, and guardians to report appropriate feedback on students’ progress

Education

Bachelor of Engineering - Computer Engineering

CONCORDIA UNIVERSITY
Montreal, QC
10.2022

Coursework: Programming Methodology, Information Systems Security, Microprocessor Systems, Databases, Software Process, Digital Systems Design, Data Structures & Algorithms -

Associate Degree - Computer Systems Engineering

SIR ARTHUR LEWIS COMMUNITY COLLEGE
Saint Lucia
07.2015

Skills

  • Programming Languages: C, C, Python, Java, VHDL, JavaScript, HTML, CSS
  • IDEs: Xcode, IntelliJ IDEA, MATLAB, Visual Studio Code, PyCharm, Arduino, Android Studio, ServiceNow
  • Database: SQL, MySQL, Firebase
  • Environment: Linux, macOS, Windows
  • CAD: FPGA (Xilinx Design Manager)
  • Lab Equipment: Xilinx ZC702 development board, Tektronix Oscilloscope
  • Other: Microsoft Office Suite, Testing/Troubleshooting, Wireshark, Incident Management, Project Management Skills

Accomplishments

IMPLEMENTER AND RESEARCHER, August 2021 – April 2022

PERSON DETECTION FROM CROWDED VIDEO IMAGES

  • Collaborated in a team of six (6) that focused on creating an algorithm for person detection from crowded video and images utilizing agile methodologies
  • Researched, designed, and analyzed the detection of persons using YOLO, the pose estimation of the detected person using Detectron2 and the recognition of the detected person using Python 3.8, Python Facial Recognition Library and Google Colab

IMPLEMENTER AND RESEARCHER, May 2021 – August 2021

AUTOMATED DOG FEEDER

  • Lead a team of six (6) that focused on creating a dog feeder application which utilized a weight sensor with a pet’s food bowl and Arduino to keep track of whether or not the pet has been fed at certain times of day
  • Designed the User Interface for the application in the Android Studio IDE
  • Collaborated in designing the application in the coding language Java and C++ and utilizing Arduino Studio IDE and Firebase.

Additional Information

  • Fall 2021- Winter 2022 Capstone Honorable Mention Award for Person Detection from Crowded Video Images Project, Concordia University
  • Summer 2021 Second Place Award for Automated Dog Feeder Project, Concordia University
  • Winter 2021 First Place Award for Hovercraft Design Project, Concordia University

Timeline

ServiceNow Developer

HGC TECHNOLOGIES
09.2022 - 04.2023

Service Desk Technician (Part-Time)

CONCORDIA UNIVERSITY, IITS Service Desk
06.2020 - Current

IITS Technician

CONCORDIA UNIVERSITY, IITS Service Center
06.2018 - 04.2020

Information Technology & EDPM Teacher

BABONNEAU SECONDARY SCHOOL
08.2015 - 07.2017

Bachelor of Engineering - Computer Engineering

CONCORDIA UNIVERSITY

Coursework: Programming Methodology, Information Systems Security, Microprocessor Systems, Databases, Software Process, Digital Systems Design, Data Structures & Algorithms -

Associate Degree - Computer Systems Engineering

SIR ARTHUR LEWIS COMMUNITY COLLEGE

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