Maya Ramkissoon
Calgary,AB
Summary
Dynamic and adaptable professional with a proven track record at Commissionaires, adept in problem-solving and exceptional customer service. Leveraged expertise in access control management and interpersonal skills to enhance security and efficiency at the Calgary International Airport. Achieved significant improvements in operational response times and customer satisfaction. My proactive approach showcases my ability to multitask and drive continuous improvement in a fast paced environment.
Overview
12
12
years of professional experience
Work History
SOC (Security Operations Center) Operator
Commissionaires
09.2023 - Current
- Work at the Calgary International Airport in the Integrated Operations Center.
- Work alongside MOAs, AOCs, RSs and the Calgary Police Service as well as Airline Agencies by providing CCTV coverage on live/recorded incidents ranging from medical emergencies, Airline customer service disputes, criminal activities and Airport Security infractions within the Aerodrome.
- Extremely proficient with navigating Lenel security systems.
- Assist with Lenel configurations of Airport Terminal gates for inbound/outbound flights.
- Monitor access to the Aerodrome using Lenel security systems.
- Communicate with Security staff via InstantConnect Radios as well as handheld radios.
- Conduct day-of report writing.
- Provide exemplary customer service to the public on a daily basis.
- Use quick thinking and problem-solving skills to address operational issues/needs.
- Multi-task with ease and in calm manner.
Lifeguard
City of Calgary
01.2018 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Enhanced team effectiveness with regular feedback sessions and performance reviews.
- Responded to emergency situations in a timely, efficient manner.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Swimming Instructor
City of Calgary
01.2016 - Current
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children/adults of all ages.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
- Motivated participants through one-on-one instruction and positive feedback.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
Security Officer
GardaWorld Security
01.2020 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Volunteer
GlobalFest
08.2019 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Voluntary Tutor
YMCA
07.2015 - 07.2018
- Provided one-on-one instruction for students struggling with specific subjects or concepts, resulting in improved understanding and grades.
- Increased student motivation by incorporating their personal interests and goals into lesson plans.
- Utilized various teaching methods to accommodate diverse learning needs, ensuring all students received individualized attention.
- Developed strong rapport with students, creating a comfortable atmosphere for open communication and constructive feedback.
- Assessed student progress regularly through informal quizzes and formal assessments, providing feedback for improvement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Cadet
Calgary Police Service
07.2016 - 02.2018
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Conducted physical training to keep fit and perform job duties productively.
Assistant Swimming Instructor
City of Calgary
07.2013 - 08.2016
- Delivered tailored lessons to children/adults with disabilities.
- Adapted teaching strategies to match developmental age and abilities of students.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
- Updated class and student records with personal details, attendance and progress.
Education
High School Diploma -
Bishop McNally High School
Calgary, AB05-2017
Skills
- Problem-solving
- Customer service
- Organized and efficient
- Public speaking
- Efficient multitasking
- Professional appearance
- Adaptability in emergencies
- Conflict de-escalation
- Telephone etiquette
- Access control management
- Interpersonal skills
- Documentation and reporting
Languages
French
Full Professional
English
Native or Bilingual
Timeline
SOC (Security Operations Center) Operator
Commissionaires
09.2023 - Current
Security Officer
GardaWorld Security
01.2020 - 05.2023
Volunteer
GlobalFest
08.2019 - 08.2019
Lifeguard
City of Calgary
01.2018 - Current
Cadet
Calgary Police Service
07.2016 - 02.2018
Swimming Instructor
City of Calgary
01.2016 - Current
Voluntary Tutor
YMCA
07.2015 - 07.2018
Assistant Swimming Instructor
City of Calgary
07.2013 - 08.2016
High School Diploma -
Bishop McNally High School