Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maya Ramkissoon

Calgary

Summary

Adept in problem-solving and customer service, I leveraged these skills at Commissionaires to enhance Airport security and efficiency. My proactive approach and computer proficiency led to a significant improvement in incident response times, showcasing my ability to multitask and drive continuous improvement in high-stakes environments.

Overview

11
11
years of professional experience

Work History

SOC (Security Operations Center) Operator

Commissionaires
09.2023 - Current
  • Work at the Calgary International Airport in the Integrated Operations Center.
  • Work alongside MOA's, RS's, AOC's and the Calgary Police Service as well as Airline Agencies by providing CCTV coverage on live or recorded incidents ranging from medical emergencies/incidents, airline customer services disputes, criminal activities and Airport security infractions to Airfield infractions.
  • Assist with configurations of Airport terminal gates for inbound/outbound flights.
  • Monitor access to the Aerodrome whether it be door access or airfield access.
  • Communicate with Airport staff via InstantConnect radio's as well as handheld radio's.
  • Conduct day-of report writing as well of day-of briefing to IOC staff.
  • Provide exemplary customer service to the public on a daily basis.
  • Use quick thinking and problem-solving skills to address operational problems/needs.
  • Provide excellent multi-tasking skills to the IOC staff.

Lifeguard

City of Calgary
01.2021 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

Swimming Instructor

City of Calgary
01.2021 - Current
  • Organized and taught swimming lessons to infants/children and adults of various ages.
  • Deliver a wide range of lesson planning to children and adults with disabilities.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Achieved higher student satisfaction ratings through consistent communication with parents regarding progress and areas for improvement.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Increased class engagement with interactive activities and games focused on various swimming techniques.

Security Officer

GardaWorld Security
01.2020 - 05.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Volunteer

Calgary Expo
04.2023 - 04.2023
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Volunteer

GlobalFest
08.2019 - 08.2019
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Tutor Volunteer

YMCA
07.2015 - 09.2018
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Guided students in French Language Arts by reviewing students' textbooks and materials.
  • Developed strong relationships with students, fostering a positive learning environment and open communication.
  • Boosted student confidence in academic abilities through one-on-one support and tailored instruction.
  • Simplified complex topics using relatable analogies, enabling students to grasp difficult material more easily.
  • Promoted a love for learning by introducing engaging activities that foster curiosity and excitement about education.
  • Communicated with parents regarding student progress and areas of concern.

Cadet

Calgary Police Service
07.2016 - 02.2018
  • Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
  • Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
  • Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
  • Conducted physical training to keep fit and perform job duties productively.
  • Provided informative briefings to update superiors on current situations and responsibilities.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.

Assistant Swimming Instructor

City of Calgary
07.2013 - 09.2016
  • Adapted teaching strategies to match developmental age and abilities of students.
  • Delivered water safety courses for young children and guardians, helping dramatically reduce critical incidents.
  • Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
  • Delivered tailored lessons to children with disabilities.

Education

High School Diploma -

Bishop McNally High School
Calgary, AB
05.2017

French Language Arts High School Diploma -

Bishop McNally High School
Calgary, AB
05.2017

Skills

  • Problem-Solving
  • Efficient multitasking
  • Customer Service
  • Continuous Improvement
  • Computer Skills
  • Punctual and Reliable
  • Strong Work Ethic
  • Good Communication
  • Incident Reporting
  • Interpersonal Skills

Accomplishments

• Standard First Aid with AED/CPR-C
• National Lifeguard Pool Award
• Swim Instructor/Examiner
• Lifesaving CPR Instructor/Examiner
• Lifesaving Instructor/Examiner

  • Government of Alberta issued Security Services and Investigators Act license
  • ICS I-100 (Introduction to Incident Command System)

Languages

French
Full Professional

Timeline

SOC (Security Operations Center) Operator

Commissionaires
09.2023 - Current

Volunteer

Calgary Expo
04.2023 - 04.2023

Lifeguard

City of Calgary
01.2021 - Current

Swimming Instructor

City of Calgary
01.2021 - Current

Security Officer

GardaWorld Security
01.2020 - 05.2023

Volunteer

GlobalFest
08.2019 - 08.2019

Cadet

Calgary Police Service
07.2016 - 02.2018

Tutor Volunteer

YMCA
07.2015 - 09.2018

Assistant Swimming Instructor

City of Calgary
07.2013 - 09.2016

High School Diploma -

Bishop McNally High School

French Language Arts High School Diploma -

Bishop McNally High School

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Maya Ramkissoon