Maya Hendry
Ottawa,ON
Summary
Maya Hendry is an aspiring psychotherapist and passionate mental health advocate with a firm understanding of empathy, health and wellbeing. Her past experience working in a senior roles at both a national retail chain, healthcare clinic, and yoga instructor has developed into the capacity for providing client-first care. Her goal is to achieve her Master of Arts in Counseling, Spirituality, and Psychotherapy from Saint Paul University and to specialize in somatic and Internal Family Systems therapy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
08.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Business Coordinator
Holland Cross Dental Centre
03.2023 - 08.2023
- Managed the appointments of hundreds of patients on a rolling basis, as per patient and doctor requests.
- Responded to incoming calls and directed patients to appropriate persons.
- Completed in-take process documentation and new patient screening questions.
- Acted as first point-of-contact for over 50+ patients daily building strong and trusted relationships.
Archives Assistant
Wilfrid Laurier University Department Of Archives
09.2017 - 03.2020
- Meticulously researched comprehensive data of individuals, communities, organizations, and historical events whilst ensuring verification of information.
- Managed multiple research projects while working both independently and collaboratively.
- Identified, processed, and stored over 12,000 pieces of archival material into a hierarchical file system, creating detailed metadata records in an online database system (AtoM).
- Enhanced public engagement by organizing exhibits showcasing significant historical materials from the archives.
Residence Life Don
Wilfrid Laurier University Department Of Residence
05.2017 - 03.2020
- Fostered a positive environment, promoting social networks between individuals, communities and residences.
- Maintained comprehensive knowledge about residence programs, events, and clubs; participated in outreach activated for projects/programs within residence and local community.
- Wellness Council Residence Advisor 2018-2019, 2019-2020; planned and implemented health and wellness programming throughout residences; collaborated with university clubs, partners, and local organizations.
Education
Bachelor of Arts - Honours Psychology
Wilfrid Laurier University
Waterloo, ON04.2020
Skills
- Problem solving and de-escalation
- Client service excellence
- Interpersonal communication
- High organization and attention-to-detail
Certification
- Yoga Instructor (200HR)
- Applied Suicide Intervention Skills Training (ASIST)
- Standard First Aid with CPR C & AED Certification
Timeline
Business Coordinator
Holland Cross Dental Centre
03.2023 - 08.2023
Assistant Store Manager
Starbucks
08.2021 - Current
Archives Assistant
Wilfrid Laurier University Department Of Archives
09.2017 - 03.2020
Residence Life Don
Wilfrid Laurier University Department Of Residence
05.2017 - 03.2020
Bachelor of Arts - Honours Psychology
Wilfrid Laurier University
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