MAYA S. BIANCHI
Bradford,ON
Summary
Organized and dedicated professional with experience in busy environments achieving great levels of administrative effectiveness. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated, work ethic with the ability to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Cafe Owner
Second Cup Coffee
06.2024 - Current
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain a competitive edge in market.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Mentored and trained employees to improve performance and encourage professional growth.
- Facilitated open communication among team members, promoting a positive work culture that encouraged collaboration and innovation.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Permit Coordinator
F. Bianchi Design Inc.
01.2022 - 05.2024
- Ensured compliance with regulations through careful review of project plans and documentation.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Collaborated with other team members to develop strategies for overcoming permitting obstacles.
- Maintained up-to-date knowledge of regulatory changes, ensuring accurate guidance for clients.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Enhanced workflow efficiency by implementing a digital permit management system.
- Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Managed permit application submissions, resulting in faster approval times for clients.
- Provided exceptional customer service throughout the permitting process, fostering client satisfaction and repeat business.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Bilingual Customer Service Representative
TTEC
10.2021 - 08.2022
- Provides primary customer support to external customers.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answers constant flow of customer calls with minimal wait times.
- Uses company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Educates customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Manager
King Homes Inc.
07.2020 - 09.2021
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated the team by interacting effectively and establishing communication best practices.
- Established team priorities, maintained schedules and monitored performance.
- Maintained payroll information by calculating, collecting and entering data.
- Updated employee files with new details such as changes in address or salary levels.
Autocad Drafter
King Homes Inc.
07.2020 - 07.2021
- Created and modified creative interior design layouts in line with client desires and space utilization practices.
- Visited sites to gather measurements, define requirements, establish schedules and plan out deliverables.
- Created designs and blueprints using AutoCAD according to customer specifications and timelines.
- Consulted with architects, customers and vendors regarding project scope and milestone dates.
Sales Associate
GUESS Store
02.2020 - 06.2020
- Greets customers immediately upon entering the store with a smile and sincere non business like greeting.
- Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
- Provides customers with current relevant information about the product.
- Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale.
- Provides efficient service at the cash wrap, offers Gift Cards, maintains cash wrap cleanliness and captures customer information in the database.
Customer Service Supervisor
Refiltro Materiais Eletricos Ltda
09.2010 - 12.2019
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
Lawyer
Autonomous
09.2010 - 12.2019
- Represented clients in court proceedings, hearings and arbitrations.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Collaborated effectively with opposing counsel to expedite resolution of disputes, demonstrating professionalism and diplomatic tact.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Evaluated findings and developed strategies and arguments in preparation for case presentations.
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
- Analyzed legal documents and identified pertinent issues for clients.
- Communicated with clients and collected information to research cases and prepare settlement offers.
Ecommerce Owner and Brand Manager
MAYF
08.2012 - 02.2016
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Resolved problems, improved operations and provided exceptional service.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Lawyer
Marly Fagundes Advocacia Previdenciaria
03.2009 - 08.2010
- Represented clients in court proceedings, hearings and arbitrations.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Negotiated settlements and mediated disputes between parties finding mutually beneficial solutions.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Mentored junior associates on effective legal writing techniques and courtroom presentation skills, fostering professional growth within the firm.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
- Championed a positive work environment within the firm, fostering collaboration among colleagues and promoting a strong culture of teamwork and mutual support.
- Created and finalized contracts and other legal documents for clients.
- Analyzed legal documents and identified pertinent issues for clients.
- Represented clients in court hearings and in negotiations with other parties.
- Interviewed witnesses and gathered public record research relevant to each case.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
Lawyer
Figueira Advocacia e Consultoria
05.2008 - 03.2009
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Delivered exceptional client service through attentive listening, empathetic understanding, and creative problem-solving to address individual needs.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
Education
Specialist - Social Security Law, Law
UEL - Universidade Estadual De Londrina
2018
Bachelor - Law
PUC-Pontificia Universidade Catolica Do Parana
Londrina-PR-Brazil07.2007
Skills
- Creative problem solving
- Team Leadership
- Technical Support
- Performance improvement
- Relationship building
- Critical Thinking
- Efficient researcher
- Client Service
- Proactive communication
- Detail-oriented
Volunteering
Volunteer Various non-profit children's organization – Brazil - 2003 to 2019
Collected gifts, food, toys, clothing and school material with several volunteers and distributed among children in need in a couple of cities in Brazil
Volunteer Lar Analia Franco – Brazil - 2002
Helped to provide special activities for children throughout the year
Helped the caregivers to take care of children
Timeline
Cafe Owner
Second Cup Coffee
06.2024 - Current
Permit Coordinator
F. Bianchi Design Inc.
01.2022 - 05.2024
Bilingual Customer Service Representative
TTEC
10.2021 - 08.2022
Administrative Manager
King Homes Inc.
07.2020 - 09.2021
Autocad Drafter
King Homes Inc.
07.2020 - 07.2021
Sales Associate
GUESS Store
02.2020 - 06.2020
Ecommerce Owner and Brand Manager
MAYF
08.2012 - 02.2016
Customer Service Supervisor
Refiltro Materiais Eletricos Ltda
09.2010 - 12.2019
Lawyer
Autonomous
09.2010 - 12.2019
Lawyer
Marly Fagundes Advocacia Previdenciaria
03.2009 - 08.2010
Lawyer
Figueira Advocacia e Consultoria
05.2008 - 03.2009
Specialist - Social Security Law, Law
UEL - Universidade Estadual De Londrina
Bachelor - Law
PUC-Pontificia Universidade Catolica Do Parana
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