MAY AL-GHRAIRI

Provides friendly and courteous service to all associates

• Counting vault and key media from previous days' sales
• Balancing petty cash and counting cashier floats
• Balancing safe and maintaining cashier log
• Making daily cash and check deposits
• Logging cashier overages and shortages
• Informing management of missing media, sorts, and overages
• Training and supervising Cashiers (including cashiers in all remote cashier locations)
• Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations
• Handling customer complaints in a professional manner.
• Educated employees on register use, merchandising, and customer service.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.

• Greet and welcome clients in a professional, friendly manner
• Answer incoming calls, take messages, and direct callers to the appropriate staff member
• Schedule appointments for clients, ensuring that all necessary information is collected
• Maintain client records, including filing documents and updating databases
• Assist with administrative tasks such as photocopying, faxing, scanning, and mailing
• Monitor office supplies and order new items when needed
• Provide support to other departments as needed
• Process payments from clients and ensure the accuracy of financial transactions
• Respond to inquiries from clients regarding their accounts or services
• Follow up with clients after their visits to ensure satisfaction
• Assist with special projects as assigned by management.
• Managed approximately 30 incoming calls and emails per day from customers.
• Resolved guest complaints professionally by listening attentively, empathizing with their concerns, and offering solutions that met both parties'' needs.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Labelling and pricing the products.
• Assisted with the placement of orders, refunds, or exchanges.
• Informed customers of deals and promotions
• Recommend potential products to management by collecting customer information and analyzing customer needs.
• Sell products and cash handling by calculating total payments received and reconciling this with total sales.
• Trained new personnel regarding company operations, policies and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Analyzed data on international trading economics to support the company's goals
• Modelled and forecasted trends in costs and utilization
• Researched issues and worked with the team to report findings
• Assisted deputy project manager in planning and budgeting for five ongoing projects
• Monitored data requests and ensured timely and accurate results
• Maintained an internal forecasting database based on previous data.