Maxwell Abfal

St Catharines

Summary

Motivated and detail-oriented IT professional with a solid foundation in programming, software development, and IT support. Recently completed the Computer Programming and Analyst program at Niagara College, bringing strong technical skills and a passion for continuous learning. Experienced in software development during tenure with the Ministry of Transportation (MTO) and IT support within a Managed Service Provider (MSP) environment at Skycomp. Adept at troubleshooting, system administration, and providing exceptional technical solutions in fast-paced, team-oriented settings. Seeking a challenging role to further enhance expertise in programming, IT infrastructure, and development while contributing to organizational success.

Overview

years of professional experience

Work History

Computer Systems Technician

Skycomp Solutions Inc.

02.2024 - Current

Delivered remote and onsite technical support for end-users, ensuring rapid resolution of hardware, software, and network issues.
Diagnosed and resolved Level 1 and 2 technical problems, escalating complex issues to senior engineers when necessary.
Monitored and maintained client IT infrastructure using RMM (Remote Monitoring and Management) tools to ensure optimal system performance.
Managed Windows Server environments, including Active Directory, group policies, and user account management.
Configured, deployed, and maintained workstations, printers, and other IT hardware for client organizations.
Performed routine backups, disaster recovery planning, and data restoration for clients.

Junior Technical Analyst (co-op)

Ministry of Transportaon (MTO)

05.2023 - 08.2023

C# Blazor/Maui app development
DevOps methodology
Ulized SQL to efficiently store and retrieve data, ensuring seamless data management

Associate

Home Depot Canada

08.2022 - 04.2023

Customer Service

Education

Computer Programming And Analysis (Co-op) -

Niagara College

Welland, ON

12.2023

Skills

Proficient with tools like VMware, Hyper-V, Microsoft 365, and Azure
Familiarity with scripting languages such as PowerShell for automation
Proficient in diagnosing and repairing desktops, laptops, servers, and peripherals
Strong knowledge of Windows (10, 11, Server editions), macOS, and Linux distributions
Expertise in configuring and troubleshooting TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls

Familiar with firewalls, antivirus solutions, endpoint protection, and best practices for securing IT environments
C#, Java, SQL, Python Knowledge
DevOps practices, CI/CD pipelines
Collaboration with cross-functional teams

Timeline