Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAOLO CONRADO ROMAN

Nanaimo

Summary

Professional Systems Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.

Overview

1
1
Certification

Work History

IT Systems Technician

Hardicon Construction and Agri Supply Inc.
11.2021
  • Installed and configured wired and wireless networks across construction sites and office locations.
  • Deployed and maintained routers, switches, firewalls, and wireless access points to ensure secure connectivity.
  • Set up and support desktops, laptops, tablets, printers, and ruggedized field devices.
  • Installed and managed construction
  • Administered cloud and on-premises file servers, managed user access, and ensured data backups.
  • Implemented endpoint protection, monitored for security threats, and enforced IT compliance policies.
  • Provided on-site and remote technical support to field engineers and project managers.
  • Coordinated with vendors for structured cabling, CCTV, and smart building technology installations.
  • Maintained IT asset inventory and managed the lifecycle of hardware and software resources.
  • Documented IT procedures and created user guides for internal teams.

Operations Manager

Cousinhood Inc.
05.2017
  • Established a corporation for the conduct of business in eCommerce, wholesale & retail trading, and entered into any and all franchise businesses with growth and success potential.

Operations Manager

City Sleep Inn & Events Centre
06.2011
  • Oversee daily operations of the events venue, including scheduling, logistics, and staff coordination.
  • Manage event setup, execution, and breakdown to ensure smooth and timely delivery.
  • Supervise and train staff, vendors, and contractors to maintain service quality and safety standards.
  • Coordinate with clients to understand event requirements and ensure satisfaction.
  • Monitor budgets, control costs, and manage inventory of supplies and equipment.
  • Ensure compliance with health, safety, and local regulatory requirements.
  • Handle client inquiries, resolve issues, and maintain strong customer relationships.
  • Implement operational improvements to enhance efficiency and guest experience.

Systems Analyst

United States Embassy in the Philippines
08.2010
  • Responsibilities include: maintaining software systems; performing system problem solving; meeting with users to define business needs; performing project management; serving as a team leader; and supervising information technology staff.

Computer Help Desk

United States Embassy in the Philippines
08.2009
  • Selected to provide support to day-to-day operations of the organization related to information management and technology.
  • Maintain good rapport and communication within the embassy workforce and staff, as well as to embassy guests and government official representatives in relation to giving technical assistance and guidance as an IT professional while adhering to established organization protocol and support procedures.

Supervisor / Team Manager

CONVERGYS PHILIPPINES SERVICES CORP
07.2007
  • Employed to provide expert technical assistance and support to call-center customers. Responsible for troubleshooting and resolving complex problems related to broadband and dial-up connections.
  • Configure routers for wired and wireless connectivity throughout the Region while adhering to established customer call-center support procedures.

Technical Support

TTEC Philippines
08.2006
  • Provided remote and on-site support for domestic and international customers, including internet connection, broadband and dial-up connections.
  • Responsible for troubleshooting and resolving complex problems related to deployment and management of new technology servers.

Education

Bachelor of Science - Computer Science

AMA Computer University

Bachelor of Science - Computer Engineering

University of Regina Carmeli

Caregiving NC II - undefined

Asia Pacific Caregiver and Health Care Training School

Skills

  • System Administration:
  • Windows Server, Active Directory, Group Policy, DNS, DHCP
  • Server setup, patching, and virtualization (VMware, Hyper-V)
  • Cloud & Infrastructure:
  • Office 365 and Azure Active Directory management
  • Backup and disaster recovery planning
  • Network configuration and troubleshooting (TCP/IP, VPN, firewalls)
  • Security & Monitoring:
  • Endpoint protection and antivirus tools
  • System and network monitoring
  • Tools & Platforms:
  • Microsoft 365 administration
  • Soft Skills:
  • Strong problem-solving and analytical thinking
  • Clear and professional communication
  • Patience and empathy in user support
  • Time management and multitasking

Certification

  • CompTIA - A+ Essentials, Network+ and Security+
  • Cisco Certified Network Administrator
  • Microsoft Certified IT Professional – Microsoft Windows Server
  • Security Issues in Management Information Systems (MIS)

Timeline

IT Systems Technician

Hardicon Construction and Agri Supply Inc.
11.2021

Operations Manager

Cousinhood Inc.
05.2017

Operations Manager

City Sleep Inn & Events Centre
06.2011

Systems Analyst

United States Embassy in the Philippines
08.2010

Computer Help Desk

United States Embassy in the Philippines
08.2009

Supervisor / Team Manager

CONVERGYS PHILIPPINES SERVICES CORP
07.2007

Technical Support

TTEC Philippines
08.2006

Bachelor of Science - Computer Engineering

University of Regina Carmeli

Caregiving NC II - undefined

Asia Pacific Caregiver and Health Care Training School

Bachelor of Science - Computer Science

AMA Computer University

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PAOLO CONRADO ROMAN