Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Maxime Paulin

Ottawa

Summary

Dedicated and proven Revenue Management professional with a record of shifting market share and providing support and guidance to multiple properties looking for a new challenge at one of Canada's largest hotel.


Overview

17
17
years of professional experience

Work History

Director, Revenue Management (Remote)

Fairmont Dallas
06.2022 - Current

Standing tall as Dallas' 5th largest hotel, offering the best in Texas hospitality

  • Achieving 6% RevPAR index growth leveraging both Transient and Business Travel
  • Developing enhancement to Business Review process to maximize conversion
  • Responsible for both Rooms and Catering Forecasting
  • Commercial Leader at property, working in conjunction with General Manager and DOSM to elevate strategic vision
  • Developing Revenue Strategies for potential renovation project
  • Active member of the Executive Committee

Director, Revenue Management and Reservations

Fairmont Chateau Laurier
10.2019 - 06.2022

Rich in history, young at heart; Ottawa's landmark hotel with 426 rooms and 36,000 sq ft meeting space leading the market in RevPAR

  • Driver of all revenue generation activities
  • Responsible for all strategic planning, budgeting and sales & marketing activities
  • Active participant in all ownership meetings and reviews
  • Key driver of Covid-19 recovery by implementing ADR driven strategies
  • Leadership of Sales team during DOSM vacancy as Acting DOSM from October to December 2021.
  • Responsible for forecasting Room and Banquet Revenues
  • Recipient of Masters Incentive Trip as top performer for NCA Region.
  • Active member of the Executive Committee

Taskforce - Revenue Management

Fairmont Royal York
03.2022 - 07.2022

Remote and onsite coverage in conjunction with Fairmont Chateau Laurier


  • Offer guidance and oversight to Revenue Management team in tandem with Regional Director, Revenue Management
  • Provide assistance with Group and Transient strategies
  • Evaluate potential business and provide rate and inventory recommendations

Director of Revenue Management

Fairmont Winnipeg
07.2015 - 10.2019

Standing tall with 340 rooms at the iconic Portage and Main intersection and is Winnipeg's only luxury hotel

Driver of all revenue generation activities for the property

  • Responsible for all strategic planning, budgeting and sales & marketing activities
  • Active participant in all ownership meetings and reviews
  • Re-inventing segmentation with focus in Transient growth in market with no new demand
  • Leadership of Sales team during DOSM vacancy as Acting DOSM from April to November 2017 as well as supporting from January to June 2017
  • Developing strong selling corps at property by streamlining processes aimed at converting Group business and increasing incremental profit
  • Responsible for forecasting Room and Banquet Revenues
  • Active member of the Executive Committee

Revenue Management Analyst

Fairmont Royal York
02.2014 - 07.2015

With 1363 rooms, this luxury AAA Four Diamond hotel built in 1929 is the largest in AccorHotels' North and Central America Region

  • Active participant in all revenue management activity at the property
  • Strategic planning and forecasting to maximize hotel profitability
  • Inventory management across several distribution channels
  • Create and manage excel report on ad-hoc and frequent basis
  • Coverage of Director of Revenue Management in his absence

Various Positions

FRHI Global Reservations Centre
02.2007 - 02.2014

Over 200 highly trained Reservation Sales Agent and Support Colleagues, the FRHI Hotels and Resorts Global Reservations Centre is an essential entity supporting over 100 hotels worldwide.

  • Extensive background in Channel Management and CRS Configuration
  • Creation of training documents and calls for Revenue Management attended by over 60 properties

Education

Completion of Program

FRHI Revenue Management Academy
Toronto
2013

Various Credits

Université de Moncton
Moncton, NB
2006

Skills

  • Mentor
  • Relationship Builder
  • Strategic Planning
  • Sales and Marketing
  • Owner Relations
  • Market Share Shifter

Accomplishments

  • Repositioned hotel post-covid achieving 28% ADR growth from 2019 for 2022 primarily through Transient and Business Travel.
  • Leader in RevPAR index in the market from 2015 to 2019 despite aging product and no new demand
  • Entrusted with taskforce and dual coverage of properties during tenure at Fairmont Chateau Laurier
  • Fairmont Masters Award Recipient for 2022 for market share growth, 2023 growth +6.0%

Affiliations

Certified in Hospitality Business Acumen (CHBA) - HSMAI - 2016

References

References available upon request.

Timeline

Director, Revenue Management (Remote)

Fairmont Dallas
06.2022 - Current

Taskforce - Revenue Management

Fairmont Royal York
03.2022 - 07.2022

Director, Revenue Management and Reservations

Fairmont Chateau Laurier
10.2019 - 06.2022

Director of Revenue Management

Fairmont Winnipeg
07.2015 - 10.2019

Revenue Management Analyst

Fairmont Royal York
02.2014 - 07.2015

Various Positions

FRHI Global Reservations Centre
02.2007 - 02.2014

Completion of Program

FRHI Revenue Management Academy

Various Credits

Université de Moncton
Maxime Paulin