Maxime Drapier
Montreal,QC
Summary
Proven Field Technician with a track record of enhancing system efficiency and customer satisfaction at Toromont Caterpillar. Specializes in high voltage circuit diagnostics and synchronization, alongside exceptional technical support skills. Increased regional sales through strategic marketing and process optimization at Class 1 Inc. Demonstrates a commitment to workplace safety and quality assurance controls, ensuring project success and reliability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Technician Division Engine
Toromont Caterpillar
01.2022 - Current
- Diagnostic failure on Pertrol Engine, Generator, complexe control panel, automate, switch gear, high voltage breaker and more
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Region Manager for Medical Air and Gaz
Class 1 Inc
01.2020 - 01.2022
- Build quotation for different projects
- Manage warranty and after warranty service
- Manage cost and deadline
- Customer service after sale
- Set ambitious yet attainable sales targets for region, motivating team members to strive for excellence while maintaining accountability for results achieved.
- Monitored performance indicators closely both quantitatively and qualitatively to identify areas for improvement and provide actionable insights.
- Streamlined internal processes for increased efficiency, resulting in reduced overhead costs and improved profit margins.
- Improved regional sales performance by implementing targeted marketing strategies and strengthening relationships with key clients.
Service Technician / Lead Hand
Atlas Copco
01.2018 - 01.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Evaluated systems according to predetermined checklist and noted issues.
Education
Advanced Diploma - Heavy Duty Vehivucle
CFP Saint-Jerome
Saint-Jerome, QC01.2016
High School Diploma -
École Secondaire Jean-Baptiste-Meilleur
Repentigny, QC01.2009
Skills
- Workplace Safety
- Integration Telematic product
- Complex modus,back net, Data link and IP network communication
- High voltage circuit Diagnostic and synchronization
- Controller and automate software programming
- Customer Quotation and Service planning and scheduling
- After failure Analyst and rapport
- Technical Support
- Quality Assurance Controls
- System Upgrades
- Technical Analysis
Languages
English
Full Professional
French
Native or Bilingual
Accomplishments
- International Brazilian Jiu-Jitsu Competitor
Certification
- Cisco
- Caterpillar product trainning
- autodesck
- Microsoft office included Excel, Words, teams and power points
Timeline
Field Technician Division Engine
Toromont Caterpillar
01.2022 - Current
Region Manager for Medical Air and Gaz
Class 1 Inc
01.2020 - 01.2022
Service Technician / Lead Hand
Atlas Copco
01.2018 - 01.2020
Advanced Diploma - Heavy Duty Vehivucle
CFP Saint-Jerome
High School Diploma -
École Secondaire Jean-Baptiste-Meilleur
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