Mavi Rice-Ellison
PO Box 2174 Kahnawake
Summary
Driven entrepreneur and administrative professional with a proven track record in small business operations and customer relations. Excelled at IHoop by enhancing client satisfaction and streamlining event coordination. Skilled in project management and marketing, demonstrating a keen ability to boost efficiency and foster relationships. Achieved significant improvements in business planning and customer service delivery.
Overview
3
3
years of professional experience
Work History
Sales Associate & Butcher & Stock Person
Mohawk Market
Kahnawake, QC
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Owner
Very Strawberry/ Self
Roswell, Georgia
07.2023 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Reviewed incoming orders, prepared the request (chocolate covered fruits) ensure order was delivered on time.
- Managed all record keeping.
Administrative Assistant
IHoop/ Brittany Barnwell
Atlanta, Georgia
01.2023 - Current
- Answered phone calls & emails, routed calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping, providing receipts for any community service requests.
- Coordinated all non-profit events (BBQ, Sip & Book Bag drive, Kick, Talk Time, and School Fundraisers).
- Prepared meals and snacks for events.
- Worked with Sam's, Pepsi, Fulton County Police Department for donations.
Food Service Worker
Kateri Memorial Hospital Centre
Kahnawake, QC
06.2024 - 09.2024
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in inventory management, ensuring accurate stock levels of food supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Delivered meals to elders in hospital & also sometimes fed them
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Education
No Degree - High School
Kells Highschool
Montreal. QC06.2026
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Business Planning
- Marketing
- Business launch
- Decision-Making
- Customer Service
- Purchasing and planning
- Schedule Management
Languages
English
Full Professional
French
Elementary
Timeline
Food Service Worker
Kateri Memorial Hospital Centre
06.2024 - 09.2024
Sales Associate & Butcher & Stock Person
Mohawk Market
03.2024 - Current
Owner
Very Strawberry/ Self
07.2023 - Current
Administrative Assistant
IHoop/ Brittany Barnwell
01.2023 - Current
No Degree - High School
Kells Highschool