Sultan Khan
Toronto,ON
Summary
Driven professional with a proven track record in customer relationship management and business administration, honed at Aldo Group and Marriot International Dubai. Excelled in enhancing guest satisfaction and streamlining operations, leveraging skills in Microsoft Office and exceptional customer service. Achieved significant improvements in guest retention and satisfaction, demonstrating a results-oriented approach and strong problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Sales Stock Associate
Aldo Group
09.2023 - 04.2024
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions and provided detailed product information.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Greeted customers and directed to requested products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Guest Service Representative
Mirpur Apartments And Hotels
01.2017 - 01.2021
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Guest Services Representative
Marriot International Dubai
10.2015 - 10.2016
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
MBA - Human Resource Management
Niagra College
Toronto, Canada01.2024
Skills
- Schedule Preparation
- Performance Management
- Business Administration
- Complex Problem-Solving
- Staff Management
- Customer Service
- Customer Relationship Management
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Microsoft PowerPoint
- Microsoft Office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Arabic
Professional Working
Timeline
Sales Stock Associate
Aldo Group
09.2023 - 04.2024
Guest Service Representative
Mirpur Apartments And Hotels
01.2017 - 01.2021
Guest Services Representative
Marriot International Dubai
10.2015 - 10.2016
MBA - Human Resource Management
Niagra College
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