Maureen Mulamba
Hamilton,ON
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Medical Service Coordinator
Saint Elizabeth
07.2019 - Current
- Responded to all inbound calls from front line staff and take immediate action as needed
- Maintained automated scheduling systems that reflects current client/employee preferences
- Provide excellent customer service to internal and external customers with efficiency, courtesy and appropriate urgency.
- Collaborated with team members to achieve target results
- Worked with customers to understand needs and provide excellent service
- Resolved problems, improved operations and provided exceptional service
- Carried out day-to-day duties accurately and efficiently
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone
Patient Care Coordinator
Bayshore Rx
01.2017 - 01.2019
- Provide client support services in timely and accurate manner
- Develop process improvements to improve response times and service quality
- Set service goals to meet or exceed client expectations.
- Created customer support strategies to increase customer retention
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests
- Worked with senior case managers to coordinate team development activities and trainings
- Helped develop monthly schedules and assignments
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
Youth Counselor
Good Shepherd
09.2016 - 07.2017
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior
International Languages Instructor
HWDSB
01.2014 - 01.2016
- Delivered regular classroom lectures for students
- Assessed students individually and periodically for their progress in communication and comprehension in Swahili language
- Examined students based on their performances and referred them for further training process when necessary.
- Developed and maintained courteous and effective working relationships
- Prepared variety of different written communications, reports and documents
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Social Service Worker
AIDS Network
01.2014 - 01.2016
- Counseled clients on risk reduction plans
- Assisted clients in developing drug treatment regimens
- Trained families of HIV-positive clients on how to provide emotional support to their loved ones
- Assisted with needle exchange program
- Provided educational seminars to patients, families, and the public regarding HIV transmission, medication regimes, opportunistic infections, behavioral health and medical care treatment modalities for HIV patients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies
- Developed treatments and casework programs for average of 30 patients per month
- Provided social work services, individual and family therapy and referrals
- Attended over 75 hours of meetings, conferences and training courses to advance professional knowledge of social work
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues
Head Coordinator
University of Toronto
01.2014 - 01.2016
- Experience coordinating team of 20 mentors and 20 mentees and being their source of information and support whenever necessary Coach mentors on a monthly basis to help them develop in their roles and improve on skills such as communications, essay writing and networking Youth Leader, Wesley Urban Ministries Hamilton, ON (2015)
- Organized games and social activities for youth
- Planned and lead educational seminars
- Assisted in fundraising events
- Recruited youth into development programs
- Served as an advocate for the program and youth issues
- Served as a program liaison to parents and guardians.
Education
Associate of Science - Social Services
Mohawk College, Secondary School
Hamilton, ON06.2016
Diploma -
Sherwood Secondary School
Hamilton, Ontario2009
Skills
- Health and Safety background specializing in WHMIS, AODA, and First Aid Training
- Behavioral health
- Case Management
- Crisis Intervention
- Critical thinking
- Documentation
- Group Facilitation
- Scheduling
- Organizational strengths
- Planning and Coordination
- Microsoft Office, Excel, Power Point Software Proficiency
- Google Workspace
- Good Telephone Etiquette
Timeline
Medical Service Coordinator
Saint Elizabeth
07.2019 - Current
Patient Care Coordinator
Bayshore Rx
01.2017 - 01.2019
Youth Counselor
Good Shepherd
09.2016 - 07.2017
International Languages Instructor
HWDSB
01.2014 - 01.2016
Social Service Worker
AIDS Network
01.2014 - 01.2016
Head Coordinator
University of Toronto
01.2014 - 01.2016
Associate of Science - Social Services
Mohawk College, Secondary School
Diploma -
Sherwood Secondary School
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