Maureen Mueller
Cambridge,ON
Summary
Accomplished Correctional Officer with a proven track record at the Correctional Service of Canada, adept in conflict resolution and staff management. Expertise in ensuring public safety, managing institutional emergencies, and providing support in effective rehabilitation plans. Demonstrates exceptional time management and decision-making skills, significantly enhancing operational efficiency and inmate reintegration success rates.
Overview
17
17
years of professional experience
Work History
A/Correctional Manager
Correctional Service of Canada
08.2024 - Current
- Manage the institution, institutional emergencies, and all staff and inmates while ensuring all decisions are made ensuring public safety at all times.
- Manage the visits and correspondence department, participating in visitor review board and making recommendations to the warden.
- Maintain a professional, organized, and safe environment for employees, inmates, and community members.
- Organize daily rosters while balancing the needs of all officers.
- Quality control reports written by primary workers and provide recommendations to the warden regarding temporary absences.
- Navigating OMS as well as the SIU application to ensure reports are completed and entries are up to date and accurate.
- Resolve staff as well as inmate conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplish multiple tasks within established timeframes.
- Evaluate employee performance and convey constructive feedback to improve skills.
Primary Worker CXII
Correctional Service of Canada
12.2007 - Current
- Interacting with offenders on a daily basis ensuring their safety and security through dynamic security.
- Working with offenders and their case management teams to meet all goals outlined in their correctional plans to help ensure safe reintegration back into the community.
- Completing A4D'S (assessment for decisions) to analyze and support offenders for temporary absences and security classifications.
- Searching inmate living quarters as well as inmate and staff occupied areas in a systematic manner to ensure a safe environment while following law and policy.
- Part of the ERT for 8 years where teamwork and the skill of following direction were key in responding to situations in a specialized manner to ensure the safety of offenders and all staff.
- Part of a specialized team for urinalysis collection.
- Admitting offenders into federal custody, itemizing property, and maintaining the A&D department while following policy related to offender personal effects.
- Releasing offenders and their property back into the community upon release.
- Organizing and scheduling visits, processing offender mail, monitoring video and in person visits, and maintaining the V&C department while following policy related to visits and correspondence.
- Understanding the individual needs of indigenous offenders and recognizing the importance that social history plays in their rehabilitation plans.
- Understanding the individual needs of female offenders and the requirement for specific programming to ensure rehabilitation and successful reintegration.
- Organizing and hosting events to help with staff wellness and support positive morale in the workplace.
Education
Human Service Worker
Ontario Business College
Kitchener, ON06-1997
Skills
- Time management
- Verbal and written communication
- Documentation and reporting
- Conflict resolution
- Decision-making
- Organizational skills
- Multitasking Abilities
- Schedule management
- Problem-solving aptitude
- Staff management
Training/Certifications
IEM - Institutional Emergency Management
Harassment in the workplace
Suicide and self injury prevention
Personal safety refresher
Dynamic security
Grievance Coordinator
First Aid/CPR AED Level C
Valid G License
Timeline
A/Correctional Manager
Correctional Service of Canada
08.2024 - Current
Primary Worker CXII
Correctional Service of Canada
12.2007 - Current
Human Service Worker
Ontario Business College
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