Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maura Hennessy

Los Gatos

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dutch Bros Barista

Dutch Bros
02.2023 - 08.2023
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Horse Camp Counselor

Cevalo Riding Academy
06.2016 - 08.2020
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Assisted in preparing recreational materials and supplies for each activity.

Restaurant Hostess

Wine Cellar Los Gatos
02.2017 - 06.2019
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.

Education

Bachelor of Science - Psychology

University of Oregon
Eugene, OR
03-2024

Skills

  • Up-selling
  • Front counter maintenance
  • Verbal and written communication
  • Opening and closing coordination
  • Professional demeanor
  • Team player
  • Clear communication

Certification

  • CA Real Estate License (in progress)

Languages

English
Native or Bilingual

Timeline

Dutch Bros Barista

Dutch Bros
02.2023 - 08.2023

Restaurant Hostess

Wine Cellar Los Gatos
02.2017 - 06.2019

Horse Camp Counselor

Cevalo Riding Academy
06.2016 - 08.2020

Bachelor of Science - Psychology

University of Oregon

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Maura Hennessy