Summary
Overview
Work History
Education
Skills
Timeline
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Diana Flores

Fresno

Summary

Recognized for developing creative work cultures and inspiring management team members to achieve their goals. Has a passion for encouraging and motivating people to reach their objectives. Builder of relationships with superior communication, organization, and program management abilities. Great at controlling children's conduct. Excellent at coming up with fresh ideas and always willing to assist. Also a bilingual, English/Spanish speaker.

Overview

3
3
years of professional experience

Work History

Dutch Bros Barista

Dutch Bros
05.2025 - Current
  • Prepared a variety of espresso-based beverages to ensure customer satisfaction.
  • Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Insurance Customer Service Representative

Farmers Insurance Agency
01.2025 - 04.2025
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met promptly.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Set up customer payment plans to cover annual policies and renewals.
  • Take payments and process them.

Cashier/Customer Service/Sales Associate

Baby Nutrition Shop
05.2024 - 01.2025
  • The experience of working as a cashier and customer service representative at a baby nutrition shop has proven to be both rewarding and fulfilling
  • My primary responsibility is assisting customers, ensuring they find their needed products, and providing exceptional service
  • I handle carry-outs, making sure all groceries are safely transported to customers' cars
  • Additionally, I keep the store stocked with necessities and ensure the shelves are always full
  • As part of my responsibilities, I also clean to keep the place tidy and welcoming
  • Strong customer service abilities, attention to detail, and a proactive attitude to maintaining the store's efficiency have all been enhanced by this position

Camp Counselor

River Camp Academy
06.2022 - 07.2022
  • Give campers instructions for various activities
  • Oversaw some camper activities to address behavioral issues while encouraging fun, safety, and inclusivity
  • Supervise the youth participants during camp activities

Education

Political Science -

Fresno City College
Fresno, CA
05.2026

High School -

University High School
Fresno, CA
05.2024

Skills

  • Activity planning
  • Child Supervision
  • Relationship building
  • Time management
  • Communication skills
  • Leadership
  • Bilingual
  • Violinist
  • Outstanding communication and interpersonal skills
  • Database management
  • Claims investigation
  • Multitasking Abilities
  • Decision-making
  • Attention to detail
  • Active listening
  • Teamwork and collaboration
  • Critical thinking
  • Microsoft office

Timeline

Dutch Bros Barista

Dutch Bros
05.2025 - Current

Insurance Customer Service Representative

Farmers Insurance Agency
01.2025 - 04.2025

Cashier/Customer Service/Sales Associate

Baby Nutrition Shop
05.2024 - 01.2025

Camp Counselor

River Camp Academy
06.2022 - 07.2022

High School -

University High School

Political Science -

Fresno City College

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Diana Flores