Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Williams

Toronto,ON

Summary

Committed professional with several years of experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SALES ASSOCIATE

Urban Planet
10.2022 - Current
  • Greeted customers warmly and offered assistance
  • Operated cash register and POS to handle purchases and exchanges for customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Highlighted new products and company promotions during sales pitches
  • Organized the items and made sure the store is clean.

WAREHOUSE WORKER

Griffith foods factory
01.2022 - 09.2022
  • Operated manual pallet jack to move products throughout warehouse
  • Kept records of out-going orders
  • Received and counted stock items
  • Disposed of damaged or defective items
  • Completed physical inventories and cycle counts following correct procedures
  • Organized warehouse space by rearranging items, storing materials, and marking locations.

LABOURER

Metro
04.2021 - 11.2021
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped customers locate merchandise and answered questions about products
  • Informed customers of special promotions, loyalty programs, and discounts
  • Supported other departments within the store by providing assistance when needed
  • Helped restock shelves when necessary to maintain an organized display area.

FOOD PREPARATION

McDonald's
09.2019 - 11.2020
  • Prepared various types of dishes and ingredients according to standard recipes
  • Operated kitchen equipment in accordance with manufacturer's instructions
  • Held leftover food appropriately according to health department guidelines
  • Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles.

SALES ASSOCIATE

Stitches
04.2018 - 10.2020
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Operated cash register and POS to process sales transactions and handle payments.

Education

No Degree - Security

Paragon Security
1210 Sheppard Ave E
03.2024

HIGH SCHOOL DIPLOMA -

Woburn Collegiate Institute
Scarborough, ON
06.2019

Skills

  • Stocking and Replenishing
  • Cash Register Operation
  • Customer Service
  • Excellent People Skills
  • Restock Shelves
  • Product Promotions
  • Marketing Strategies

Certification

Emergency First Aid & CPR-C (SPOC)

Timeline

SALES ASSOCIATE

Urban Planet
10.2022 - Current

WAREHOUSE WORKER

Griffith foods factory
01.2022 - 09.2022

LABOURER

Metro
04.2021 - 11.2021

FOOD PREPARATION

McDonald's
09.2019 - 11.2020

SALES ASSOCIATE

Stitches
04.2018 - 10.2020

No Degree - Security

Paragon Security

HIGH SCHOOL DIPLOMA -

Woburn Collegiate Institute
Matthew Williams