Matthew Williams
Toronto,ON
Summary
Committed professional with several years of experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Urban Planet
10.2022 - Current
- Greeted customers warmly and offered assistance
- Operated cash register and POS to handle purchases and exchanges for customers
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Highlighted new products and company promotions during sales pitches
- Organized the items and made sure the store is clean.
WAREHOUSE WORKER
Griffith foods factory
01.2022 - 09.2022
- Operated manual pallet jack to move products throughout warehouse
- Kept records of out-going orders
- Received and counted stock items
- Disposed of damaged or defective items
- Completed physical inventories and cycle counts following correct procedures
- Organized warehouse space by rearranging items, storing materials, and marking locations.
LABOURER
Metro
04.2021 - 11.2021
- Provided excellent customer service by greeting customers and offering assistance
- Helped customers locate merchandise and answered questions about products
- Informed customers of special promotions, loyalty programs, and discounts
- Supported other departments within the store by providing assistance when needed
- Helped restock shelves when necessary to maintain an organized display area.
FOOD PREPARATION
McDonald's
09.2019 - 11.2020
- Prepared various types of dishes and ingredients according to standard recipes
- Operated kitchen equipment in accordance with manufacturer's instructions
- Held leftover food appropriately according to health department guidelines
- Maintained cleanliness of work area and equipment, including washing dishes, wiping counters, mopping floors, and emptying trash receptacles.
SALES ASSOCIATE
Stitches
04.2018 - 10.2020
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments.
Education
No Degree - Security
Paragon Security
1210 Sheppard Ave E03.2024
HIGH SCHOOL DIPLOMA -
Woburn Collegiate Institute
Scarborough, ON06.2019
Skills
- Stocking and Replenishing
- Cash Register Operation
- Customer Service
- Excellent People Skills
- Restock Shelves
- Product Promotions
- Marketing Strategies
Certification
Emergency First Aid & CPR-C (SPOC)
Timeline
SALES ASSOCIATE
Urban Planet
10.2022 - Current
WAREHOUSE WORKER
Griffith foods factory
01.2022 - 09.2022
LABOURER
Metro
04.2021 - 11.2021
FOOD PREPARATION
McDonald's
09.2019 - 11.2020
SALES ASSOCIATE
Stitches
04.2018 - 10.2020
No Degree - Security
Paragon Security
HIGH SCHOOL DIPLOMA -
Woburn Collegiate Institute