Communicative professional with more than 4 years of expertise in customer service, specifically for high-end hotel chains and clothing brands. Team player provides exceptional guest service. Background in industry positions at resorts where client satisfaction is of utmost importance.
Overview
5
5
years of professional experience
Work History
VIP Concierge
Banff Springs Hotel (Fairmont)
01.2024 - 09.2024
Provided personalized assistance to VIP guests, managing special requests including room arrangements, dinner reservations, and activity bookings, primarily for Fairmont Gold members.
Provided conicerage services to over 700 rooms, over the phone, email and in-person at the entrance to the hotel.
Coordinated guest travel logistics, including flight changes and transportation, ensuring seamless experiences throughout their stay.
Delivered tailored guest services by creating custom itineraries, offering expert recommendations on local attractions, and assisting with reservations for dining, activities, and spa services.
Collaborated with internal teams to fulfill high-priority guest requests and ensure flawless execution of personalized services.
Logged and tracked guest preferences and requests using the ALICE application, ensuring a high level of service and guest satisfaction.
Maintained up-to-date knowledge of hotel offerings, local activities, and tourism options to enhance the guest experience.
Assisted guests with golf reservations, spa appointments, and other resort activities, ensuring all arrangements were tailored to their needs.
Front Desk Agent
Banff Springs Hotel (Fairmont)
06.2023 - 01.2024
Efficiently managed guest check-ins, check-outs, and reservations, ensuring smooth operations in a high-traffic, tourist-driven hotel environment.
Responded promptly to guest inquiries and resolved issues, enhancing guest satisfaction and contributing to positive reviews.
Coordinated with housekeeping and maintenance teams to ensure rooms were ready on time and special requests were met.
Processed payments, including cash, credit, and foreign currencies, maintaining accuracy and attention to detail.
Assisted guests with local information, transportation, and bookings for activities, contributing to an enjoyable guest experience in Banff.
Room Attendant
Banff Springs Hotel (Fairmont)
12.2022 - 06.2023
Delivered high-standard housekeeping services in a hotel, ensuring guest rooms were spotless and comfortable.
Efficiently cleaned and prepared rooms during peak tourist seasons, maintaining a high level of guest satisfaction.
Managed guest requests and special room setups, ensuring personalized service in a fast-paced environment.
Coordinated with front desk and maintenance teams to address guest needs and ensure timely room turnovers.
Replenished amenities and supplies, maintaining the hotel’s luxury standards for room presentation.
Sales Representative
Canada Goose
06.2022 - 02.2023
Delivered exceptional customer service to a diverse, international clientele in a high-traffic, tourist-heavy environment, providing expert product knowledge on Canada Goose luxury outerwear and accessories.
Maintained and upheld luxury brand standards, ensuring a high-quality shopping experience in alignment with corporate merchandising guidelines.
Handled high-volume transactions efficiently, including cash, credit, and foreign currencies, while maintaining accurate sales and inventory records.
Sales Associate Trainer (Men's)
ZARA Canada
10.2021 - 05.2022
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Kept detailed records of daily activities through online customer database.
Trained, coached, and mentored new sales associates for maximum performance.
Site Safety Assistant (Contract)
Rosehaven Homes (Rosemar)
05.2021 - 12.2021
Helped maintain an organized inventory of PPE supplies, streamlining distribution processes for efficiency.
Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Provided health and safety training to employees regarding safety protocols.
Front-End Customer Service Supervisor
Food Basics Grocery Store
04.2019 - 04.2021
Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
Education
Bachelor of Science - Health Sciences, Minor in Health And Well-Being
McMaster University
Hamilton, ON
12-2024
Certificate - Hospitality Studies
University of Guelph
Guelph, ON
10-2021
Skills
Effective problem solving
Exceptional communication
Financial Transactions Handling
Detail-Oriented Planning
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
VIP Concierge
Banff Springs Hotel (Fairmont)
01.2024 - 09.2024
Front Desk Agent
Banff Springs Hotel (Fairmont)
06.2023 - 01.2024
Room Attendant
Banff Springs Hotel (Fairmont)
12.2022 - 06.2023
Sales Representative
Canada Goose
06.2022 - 02.2023
Sales Associate Trainer (Men's)
ZARA Canada
10.2021 - 05.2022
Site Safety Assistant (Contract)
Rosehaven Homes (Rosemar)
05.2021 - 12.2021
Front-End Customer Service Supervisor
Food Basics Grocery Store
04.2019 - 04.2021
Bachelor of Science - Health Sciences, Minor in Health And Well-Being
McMaster University
Certificate - Hospitality Studies
University of Guelph
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