- Hiking
- Gym Workouts
- Cooking
Fabian Dominguez-Miramontes
Highland
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Lead VIP Services Concierge
YAAMAVA RESORT & CASINO
03.2022 - 11.2025
- Assisted the supervisor in overseeing associates to achieve departmental and enterprise goals.
- Worked both independently and collaboratively with the team to model best-in-class service and support business objectives in the supervisor's absence.
- Trained new staff on concierge procedures, fostering a collaborative team environment focused on excellence.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Concierge
YAAMAVA RESORT & CASINO
10.2021 - 03.2022
- Assisted guests with booking hotel accommodations and dining reservations across multiple venues.
- Responded to inquiries across the enterprise regarding promotions, raffles, and giveaways.
- Delivered exceptional guest service by anticipating needs and providing tailored recommendations.
- Coordinated transportation and reservations, ensuring seamless guest experiences throughout their stay.
Cashier, Guest Services, and Inventory Control
HOME DEPOT
02.2020 - 08.2021
- Processed customer transactions efficiently as a cashier, monitored and restocked inventory, and provided support for online orders including order placement, tracking, and issue resolution.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained inventory accuracy for the end of the year corporate report.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA2015
Skills
- Accountable
- Bilingual
- Team building
- Team supervision
- Customer service
- Conflict resolution
- Effective problem solving
- Scheduling
- Highly adaptable
Accomplishments
Employee of the month in February of 2021.
Promotion from VIP Services Concierge to Lead Concierge.
Awarded Forbes Travel Guide Certificate November 2023
Communication
Excellent communication skills allow me to network and collaborate with leaderships of different departments to deliver high-quality results and build strong relationships.
Leadership
Providing exceptional customer service, mentoring new team members, resolving customer concerns efficiently, maintaining accurate information and procedures, and supporting team operations during high-volume business periods.
Interests
Timeline
Lead VIP Services Concierge
YAAMAVA RESORT & CASINO
03.2022 - 11.2025
Concierge
YAAMAVA RESORT & CASINO
10.2021 - 03.2022
Cashier, Guest Services, and Inventory Control
HOME DEPOT
02.2020 - 08.2021
High School Diploma -
San Gorgonio High School