Matthew Rhodes
Garden Grove
Summary
Dynamic and dedicated professional with extensive experience as a Coach Operator for Orange County Transportation Authority. Proven expertise in safe driving practices and crisis management, consistently ensuring passenger safety and satisfaction. Recognized for exceptional interpersonal relations and effective route planning, contributing to timely and efficient service delivery. Looking to further career in transportation through field service.
Overview
6
6
years of professional experience
Work History
Coach Operator
Orange County Transportation Authority
05.2024 - Current
- Operated OCTA 2100, 2200, 5800, 5100, 7500, and 2300 buses in alignment with OCTA policy, DOT and local, state and federal authority regulations.
- Maintained CA Class A License w/ Passengers endorsement.
- Adhered to scheduled routes and completed drops offs and pick ups of passengers in an orderly time.
- Conducted pre-trip inspections and recorded and signed defect report forms.
- Retained bus system, route and knowledge of stops for informative customer advice.
- Notified radio communications regarding transfers, bus breakdowns, maintenance problems, directions, and passengers.
- Aided passengers with wheelchairs needs or special needs using wheelchair straps and seatbelts.
OTR Flatbed Driver
Prime Inc.
01.2024 - 04.2024
- Maintained Class A License with Tanker endorsement.
- Fastened straps, chains and tarps to secure load during transportation.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected load security and checked for damages.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
CSR/Delivery Driver
Dominos Pizza Inc.
05.2023 - 12.2023
- Responded to customer requests for Domino's food products, services, and company information.
- Completed orders in a timely manner and delivered across Foley county.
- Maintained up-to-date knowledge of Domino's franchise product and men u changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier/Line Cook
Mcdonalds
01.2023 - 05.2023
- Took orders over the phone, through window and through counter.
- Operated cash register for cash, check and credit/debit card purchases.
- Unloaded food products safely into cooler and freezer without damage.
- Cooked menu products according to franchise policy in a timely manner.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Excursion Specialist
City Cruises
06.2022 - 01.2023
- Answered calls regarding excursion packages, purchases of cruises, and questions regarding cruise information.
- Followed company policies and procedures to deliver quality work.
- Generated reports detailing updates on customers to further increase sales chances.
- Cultivated positive relationships with outside companies including Viator and Expedia to deliver timely and cost-effective supply of services and materials.
Baker/Cashier
Cheesecake Factory
08.2020 - 03.2022
- Operated cash register for cash, check and debit/credit card purchases.
- Stored and maintained inventory of products in cooler and freezer in a timely manner.
- Trained and supervised new bakery/cashier staff at Huntsville opening location on closing cashier drawer, cleaning, selling products and more.
- Sold products over the phone, at counter, through staff orders and kept inventory of all receipts throughout shift.
- Closed bakery and cashier drawer, maintaining a drawer of no more and no less than 10 dollars.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
Bachelor of Science - History
University of California, Irvine
Irvine, CA06-2012
High School Diploma -
Damien High School
La Verne06-2008
Skills
- Record keeping
- Interpersonal relations
- Passenger assistance
- Vehicle maintenance
- Route planning expertise
- Disability awareness
- Crisis management
- Conflict de-escalation
- Safe driving practices
- Language proficiency
- Fare collection
- Elderly and disabled assistance
Accomplishments
Returned Peace Corps Volunteer Malawi 2013 - 2015
Advanced - High Certification in Chichewa (ACTFL)
Commercial License Class A
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Coach Operator
Orange County Transportation Authority
05.2024 - Current
OTR Flatbed Driver
Prime Inc.
01.2024 - 04.2024
CSR/Delivery Driver
Dominos Pizza Inc.
05.2023 - 12.2023
Cashier/Line Cook
Mcdonalds
01.2023 - 05.2023
Excursion Specialist
City Cruises
06.2022 - 01.2023
Baker/Cashier
Cheesecake Factory
08.2020 - 03.2022
Bachelor of Science - History
University of California, Irvine
High School Diploma -
Damien High School