Vicky Jugnah
Calgary,AB
Summary
Seasoned Coach Operator with a proven track record at The Canada Bus, enhancing passenger satisfaction and route efficiency. Expert in safe driving practices and adaptable decision-making, I significantly improved on-time performance. Skilled in vehicle maintenance and interpersonal relations, my dedication to safety and service excellence stands out.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coach Operator
The Canada Bus
06.2023 - Current
- Maintained a clean and welcoming vehicle environment for passengers'' comfort and overall experience.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism
- Streamlined boarding process by efficiently collecting fares and validating passes, minimizing delays.
- Contributed to team success by participating in training sessions and sharing best practices with peers.
- Provided knowledgeable assistance to tourists or new riders regarding local destinations or transit options.
- Reduced accidents by strictly adhering to safety protocols and conducting thorough pre-trip inspections.
- Enhanced route efficiency through regular analysis of schedules and traffic patterns.
- Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.
- Increased on-time performance by effectively navigating through heavy traffic conditions while remaining attentive to passengers'' needs.
- Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
- Handled cash transactions accurately while maintaining accountability for daily revenue collections per company guidelines.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
School Bus Driver
First Student Transportation
04.2020 - 01.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted students with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
Transit Operator
Pacific Western Transportation
08.2021 - 05.2023
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Supported company initiatives aimed at reducing environmental impact by practicing fuel-efficient driving techniques during daily operations.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Prepared for emergencies by maintaining knowledge of emergency evacuation procedures and first-aid skills.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Followed company policies and procedures and maintained compliance with standards.
Industrial Bus Driver
Rocky Mountain Bus Line
01.2021 - 07.2021
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Use of chock
School Bus Driver
Southland Transportation Ltd.
09.2019 - 03.2020
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted students with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
Advance Certificate - Procurement
Chartered Institute of Purchasing And Supply
London United Kingdom Graduate Certificate - Accounting
University of Cambridge
London United Kingdom 11.2001
Skills
- Strong Work Ethic
- Adaptable Decision-Making
- Safe Driving Practices
- Decision-Making Under Pressure
- Weather condition awareness
- Reliability and punctuality
- Vehicle maintenance knowledge
- Defensive Driving Techniques
- Passenger Assistance
- First Aid Training
- Record Keeping Abilities
- Interpersonal Relations
- Emergency response readiness
- Equipment Inspection
- Disability Awareness
- Environmental Consciousness
- Background in tourism
- Trip scheduling proficiency
- Safety-focused
- Local route knowledge
- Pre-Trip Inspections
- Elderly and Disabled Assistance
- Transporting Students
- Clean Driving Record
- Passenger Safety
- Commercial driving
- Defensive Driving
- Vehicle inspections
- Local traffic regulations
- Route Planning
- Fare collection
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
WHMIS
Melt 2
First Aid
Pipeline construction
H2S alive
Ground disturbance
Airbreaks
Defensive driving
License
Class 2 METL SGQ
Timeline
Coach Operator
The Canada Bus
06.2023 - Current
Transit Operator
Pacific Western Transportation
08.2021 - 05.2023
Industrial Bus Driver
Rocky Mountain Bus Line
01.2021 - 07.2021
School Bus Driver
First Student Transportation
04.2020 - 01.2021
School Bus Driver
Southland Transportation Ltd.
09.2019 - 03.2020
Advance Certificate - Procurement
Chartered Institute of Purchasing And Supply
Graduate Certificate - Accounting
University of Cambridge
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