MATTHEW CASCONE

Leadership & Team Development Customer Experience Operations & Compliance Sales & Community Engagement Administrative & Financial Management Qualifications & Skills:

• Lead by example and cultivate a culture of excellence, teamwork, and accountability.
• Recruit, train, coach, and retain a high-performing team, including Assistant GM, Shift Managers, and team members.
• Work during peak hours (especially Thu–Sun) to provide visible leadership and support.
• Conduct regular one-on-ones, performance evaluations, and team meetings to drive development and morale.
• Ensure every guest receives the Ultimate Pizza Experience through outstanding service, quality, and hospitality.
• Maintain a clean, welcoming, and well-maintained restaurant environment.
• Actively engage with customers and implement improvements based on feedback.
• Resolve customer issues promptly and effectively.
• Oversee all restaurant operations to ensure legal, safe, and efficient practices.
• Maintain high food and service quality while controlling labor and food costs.
• Ensure compliance with food safety and health standards.
• Accurately complete and submit all operational and financial reports.
• Drive sales growth through creative marketing, catering, and community involvement.
• Lead campus and community outreach efforts to promote the Woodstock’s brand.
• Develop partnerships and events that generate new business opportunities.
• Optimize labor scheduling and inventory management.
• Ensure timely and accurate payroll, financial reporting, and inventory tracking.
• Communicate effectively with corporate administration and implement directives.
• Oversee equipment maintenance and cost-effective resource management.
• Strong leadership, communication, and coaching abilities.
• Passion for customer service and team development.
• Organized, detail-oriented, and capable of multitasking.
• Proficient with Microsoft Office, Google Workspace, and basic POS systems.
• Excellent problem-solving and decision-making skills.
• Lifelong learner with a drive for continuous improvement.