Gurlal Singh
Kitchener,ON
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
7
7
years of professional experience
Work History
General Manager
Domino's Canada
Kitchener
01.2021 - 07.2024
- Operational Leadership: Directed daily operations, ensuring seamless service delivery and high-quality standards across all shifts.
- Team Development: Recruited, trained, and mentored a dynamic team of pizza makers, delivery drivers, and customer service representatives.
- Customer Experience Excellence: Championed superior customer service by addressing inquiries, resolving complaints, and ensuring each customer's experience exceeded expectations.
- Financial Oversight: Monitored and controlled budgetary expenses, including labor costs, and inventory management.
- Sales and Marketing Initiatives: Developed and executed local marketing campaigns, promotions, and community outreach programs.
- Quality Assurance: Maintained rigorous quality control standards for food preparation, cleanliness, and safety.
- Problem-Solving and Innovation: Proactively addressed operational challenges and implemented process improvements.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
Guest Attendant (Volunteer)
Riverfest Elora
Elora
08.2021 - 08.2021
- Welcoming Atmosphere: Greeted and assisted guests with a friendly and professional demeanor, ensuring a warm and memorable first impression.
- Personalized Service: Anticipated guest needs and provided tailored recommendations, enhancing their overall experience and satisfaction.
- Efficient Handling: Managed guest requests and inquiries promptly and effectively, resolving issues to ensure smooth and enjoyable stays.
- Attention to Detail: Ensured the highest standards of cleanliness, comfort, and presentation in guest areas, contributing to a positive and welcoming environment.
- Feedback Collection: Engaged with guests to gather feedback and insights, using information to continuously improve service quality and guest satisfaction.
Customer Service Representative
Domino's
Cambridge
04.2020 - 01.2021
- Exceptional Service Delivery: Provided top-tier customer service, handling inquiries and resolving issues with efficiency and empathy, ensuring an outstanding customer experience.
- Order Management: Processed and managed high volumes of orders accurately and promptly, coordinating with kitchen and delivery teams to ensure timely fulfillment.
- Problem Resolution: Addressed and resolved customer complaints and concerns with professionalism, turning challenges into opportunities for customer satisfaction and loyalty.
- Sales Support: Promoted and upsold menu items, specials, and loyalty programs, contributing to increased sales and customer engagement.
- Communication Excellence: Maintained clear and effective communication with customers, team members, and management, ensuring smooth operations and a cohesive service experience.
- Quality Assurance: Monitored order accuracy and service quality, adhering to company standards and procedures to deliver a consistent and high-quality customer experience.
International Student Advisor
Conestoga Welcome Centre
Waterloo
09.2019 - 06.2020
- Comprehensive Support: Provided personalized guidance to international students on visa regulations, academic policies, and cultural adjustment, ensuring a smooth transition and successful experience.
- Program Coordination: Organized and led orientation sessions, workshops, and social events to foster community, enhance integration, and support students' academic and personal growth.
- Regulatory Compliance: Advised students on compliance with immigration laws and institutional policies, maintaining accurate records, and ensuring adherence to regulatory requirements.
- Crisis Management: Addressed and resolved student concerns and crises effectively, offering support and solutions in challenging situations to promote student well-being.
- Resource Facilitation: Connected students with on-campus and community resources, including counseling, tutoring, and career services, to support their overall success and well-being.
Customer Service Associate
Mahindra Group
Patiala
01.2019 - 04.2019
- Client Engagement: Delivered exceptional customer service by addressing inquiries, resolving issues, and providing information about Mahindra products and services with professionalism and courtesy.
- Order Processing: Efficiently managed and processed customer orders, ensuring accuracy and timely delivery, while coordinating with internal teams to meet customer needs.
- Problem Resolution: Proactively identified and resolved customer concerns and complaints, turning potential challenges into positive experiences and enhancing customer satisfaction.
- Product Knowledge: Maintained in-depth knowledge of Mahindra's product offerings and services, enabling informed recommendations and support to meet customer requirements.
- Feedback Management: Collected and documented customer feedback to provide insights for service improvement and contribute to ongoing enhancements in customer experience.
Office Assistant
Life Insurance Corporation of India - LIC
Patiala
10.2017 - 12.2018
- Administrative Support: Provided comprehensive administrative assistance, including managing schedules, handling correspondence, and organizing office documents to ensure smooth daily operations.
- Client Coordination: Assisted in coordinating appointments, processing client requests, and maintaining accurate records, enhancing client interactions and operational efficiency.
- Data Management: Efficiently entered and updated data in company systems, ensuring accuracy and compliance with regulatory requirements.
- Document Preparation: Prepared and processed insurance forms, reports, and correspondence with attention to detail and adherence to company policies.
- Office Organization: Maintained an organized office environment, including managing supplies, coordinating office maintenance, and supporting team members as needed.
Education
College graduate certificate - Global Business Management
Conestoga College
College Graduate Certificate - Hospitality Administration/Management
Conestoga College
Bachelor's degree - Liberal Arts and Sciences, General Studies and Humanities
General Shivdev Singh Diwan Gurbachan Singh Khalsa College
Skills
- Strong interpersonal
- Sales
- Customer service
- Negotiation skills
- Easily Adaptable
- Collaborative Problem Solving
- Leadership and team building
- Staff training/development
- Problem Resolution
- Relationship Building
- Consistently meet goals
- Quality Management
- Verbal and written communication
- Marketing
- Active Listening
- Computer Proficiency
- Product Knowledge
- Money handling abilities
- Customer satisfaction measurement
- Schedule Management
- Business Development
- Operations Oversight
- Business Administration
- Expense Control
- Branding
- Training and coaching
Languages
- Hindi
- Punjabi
- English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Punjabi
Native language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Guest Attendant (Volunteer)
Riverfest Elora
08.2021 - 08.2021
General Manager
Domino's Canada
01.2021 - 07.2024
Customer Service Representative
Domino's
04.2020 - 01.2021
International Student Advisor
Conestoga Welcome Centre
09.2019 - 06.2020
Customer Service Associate
Mahindra Group
01.2019 - 04.2019
Office Assistant
Life Insurance Corporation of India - LIC
10.2017 - 12.2018
College graduate certificate - Global Business Management
Conestoga College
College Graduate Certificate - Hospitality Administration/Management
Conestoga College
Bachelor's degree - Liberal Arts and Sciences, General Studies and Humanities
General Shivdev Singh Diwan Gurbachan Singh Khalsa College
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