Matthew Phillips
Toronto,ON
Summary
Dynamic telecommunications professional with extensive experience at Expertech Network Installation, specializing in fiber optic installation and network troubleshooting. Proven track record in enhancing customer satisfaction and optimizing network designs. Adept at managing relationships and leading projects, ensuring high-quality service delivery and operational excellence.
Overview
18
18
years of professional experience
Work History
Splicer I
Expertech Network Installation
Toronto, Canada
04.2011 - Current
- Installed, inspected and tested fiber optic cables to assess transmission characteristics, locate faults or malfunctions and to ensure cable functionality.
- Managed installation and maintenance of Bell Canada fiber plant across Infrastructure, Mega Networks, FTTH, FTTB, and Mobility.
- Work with engineers to troubleshoot and correct any errors in design or counts on new and existing networks.
- Collaborated with customers on-site to ensure compliance with specifications and safety regulations, enhancing customer satisfaction.
- Worked on the Line Conditioning project to ensure dedicated copper pairs to customers to provide 25 Meg service in the GTA.
- Worked with various types of Copper plant including PIC Cable, Paper Cable & Lead.
- Led cross-functional teams in a managerial capacity to streamline project execution and improve team coordination.
Line Technician
Expertech Network Installation
Toronto, Canada
12.2014 - 06.2016
- Installed aerial and underground cables for Bell Canada infrastructure across Ontario.
- Operated line equipment and vehicles to support installation and maintenance activities.
- Collaborated with engineers on pilot initiatives to optimize cable routing, enhancing network efficiency and informing future architecture.
Telecommunications Installer
Dependable Home Tech (Rogers Cable)
Toronto, Canada
09.2007 - 04.2011
- Installed TV, internet, and home phone services for Rogers Cable across GTA, enhancing customer connectivity.
- Resolved technical issues escalated by technicians.
- Installed telecommunication equipment for residential and commercial clients.
- Configured routers and modems for optimal network performance.
- Conducted regular maintenance on installed systems to ensure functionality.
Education
High School Diploma -
Port Credit S.S.
Mississauga, ON06.1999
Skills
- Fiber optic installation
- Fiber network design
- Network design
- Network troubleshooting
- Aerial cable installation
- Copper plant maintenance
- Client communication
Timeline
Line Technician
Expertech Network Installation
12.2014 - 06.2016
Splicer I
Expertech Network Installation
04.2011 - Current
Telecommunications Installer
Dependable Home Tech (Rogers Cable)
09.2007 - 04.2011
High School Diploma -
Port Credit S.S.