PAUL R. DAWSON
Courtice,ON
Summary
Diligent Fiber Splicer with 15 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction.
Strong focus on team collaboration and achieving optimal results. Adept in troubleshooting, cable management, and using precision tools. Reliable and adaptable with commitment to quality and safety in all tasks.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fiber Optic Splicer Network Technician
Expertech Network Installation \ Bell Canada
12.2010 - Current
- Spliced fiber optic cables following industry standards and safety protocols.
- Conducted testing and troubleshooting of fiber optic networks to ensure optimal performance.
- Collaborated with engineering teams to design efficient installation processes for new projects.
- Mentored junior technicians on best practices for splicing and network maintenance.
- Developed standard operating procedures to enhance workflow efficiency and reduce errors.
- Coordinated with clients to schedule installations, ensuring minimal disruption to services.
- Evaluated existing systems for upgrades, recommending solutions to improve reliability and speed.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
Technical Sales Representative
General Magnaplate Cananda
01.2006 - 06.2010
- Cultivated strong relationships with clients to understand their technical needs and provide tailored solutions.
- Delivered product demonstrations highlighting unique features and benefits to potential customers.
- Collaborated with engineering teams to address customer feedback and improve product offerings.
- Analyzed market trends to identify opportunities for new business development initiatives.
- Trained junior sales representatives on product knowledge and effective sales techniques.
- Developed strategic sales plans targeting key industries, resulting in increased market penetration.
- Led cross-functional teams to streamline processes, enhancing overall customer satisfaction rates.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Implemented CRM systems to track sales activities and optimize lead management efforts.
Inside Sales Representative
ElectroSonic
01.2005 - 11.2005
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted product demonstrations and presentations to showcase solutions tailored to client needs.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Utilized CRM software to track leads, manage accounts, and report on sales activities effectively.
- Provided training and mentorship to junior sales representatives, fostering team development and knowledge sharing.
- Negotiated contracts and pricing with clients, ensuring alignment with company policies while maximizing profitability.
- Implemented targeted marketing strategies that increased lead generation and conversion rates significantly.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Set up new accounts, established customer credit and set up payment methods.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Education
Electronic Engineering Technician - Electrical, Electronics And Communications Engineering
Durham College
Oshawa05-2002
Skills
- Fiber optic safety
- Fiber termination
- Fiber optic routing
- Fusion splicing
- Fiber identification
- Network troubleshooting
- Emergency repairs
- Connector inspection
- Signal analysis
- Fiber optic installation
- Equipment calibration
- CAD software
- Cable preparation
- Optical loss testing
- Color code knowledge
- Fault isolation
- Splice enclosure assembly
- OTDR testing
- Operating machines
- Hand tool proficiency
- Maintaining safety
- Active listening
- Safety practices
- Operating equipment
- Quality control inspection
- Work order management
- Loose tube cables
- Connector installation
- Producing diagrams
- Stress tolerance
- Testing devices
- Ribbon cables
- Conducting tests
- Terminating cables
- Teamwork
- Safety procedures
- Troubleshooting systems
- Documenting activities
- Physical fitness
- Team building
- Task prioritization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Mechanical skills
- Adaptability and flexibility
- Electrical safety
- Safety awareness
- Decision-making
- Cable splicing
- Installing equipment
- Data cabling installation
- Relationship building
- Technical troubleshooting
- Equipment operation
- Interpersonal skills
- Analytical thinking
- Network configuration
- Self motivation
- Troubleshooting techniques
- Conflict resolution
- System repair
- Blueprint reading
- Professionalism
- Risk assessment
- Interpersonal communication
- Quality control
- Device installation
- Configuring equipment
- Time management abilities
- Adaptability
- Written communication
- Precision measurement
- Equipment maintenance
- Equipment installation
- Professional demeanor
- Problem-solving aptitude
- Writing reports
- Effective communication
Languages
English
Full Professional
Certification
- Working at heights Training - 2025
- Confined Space Training - 2025
- WHMIS Training - 2025
- Standard First Aid - Level C Training - 2024
- Driver Safety Awareness Training - 2015
Software
A Computer Systems12
Automation Controls 12
PLC Programming
Data Acquisition and Control
Microprocessors 1
OPT Software
AutoCAD
Microsoft Office Programs
SAP Programs
Timeline
Fiber Optic Splicer Network Technician
Expertech Network Installation \ Bell Canada
12.2010 - Current
Technical Sales Representative
General Magnaplate Cananda
01.2006 - 06.2010
Inside Sales Representative
ElectroSonic
01.2005 - 11.2005
Electronic Engineering Technician - Electrical, Electronics And Communications Engineering
Durham College