Makayla Collins
Shediac,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Services Agent
Canada Revenue Agency
06.2021 - 09.2023
- Maintained accurate records of taxpayer communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Handled and promptly resolved taxpayer complaints to maintain professional relationships.
- Informed taxpayers of policies and procedures.
- Trained on E-services line of business where taxpayers were assisted with every aspect of their online government accounts.
- Trained on identity theft and data breach situations. Followed strict policies to secure accounts.
- Trained on Benefits line of business where taxpayers attested and applied for federal benefits with assistance over the phone.
- Was chosen to be trained on federal benefits line and assist new agents in taking their first active phone calls.
- On average took 100+ inbound phone calls every shift and escalated phone calls to management when necessary.
Gas Station Clerk
Circle K Gas Station
06.2020 - 11.2021
- Maintained a clean and organized store environment for improved customer experience.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Trusted with dropping off end of shift security deposit to the bank.
Team Member & Baker
Tim Hortons
01.2018 - 06.2020
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Diploma - Dog Grooming
Brenda’s Academy Of Professional Dog Grooming
Moncton, NB08.2024
High School Diploma -
Queen Elizabeth Regional High
Conception Bay South, NL06.2019
Skills
- Flexible Schedule
- Customer service abilities
- Recordkeeping proficiency
- Problem-solving skills
- Polite communication skills
- Adaptable
- Positive Attitude
- Attention to Detail
- Documenting information
Languages
English
Native or Bilingual
French
Elementary
Certification
- Food Handlers Course - SafeCheck Training- September 2024
- Responsible Beverage Certificate, September 2024
- First Aid And CPR Level C With AED- Intermediate - July 2024
Timeline
Tax Services Agent
Canada Revenue Agency
06.2021 - 09.2023
Gas Station Clerk
Circle K Gas Station
06.2020 - 11.2021
Team Member & Baker
Tim Hortons
01.2018 - 06.2020
Diploma - Dog Grooming
Brenda’s Academy Of Professional Dog Grooming
High School Diploma -
Queen Elizabeth Regional High
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