Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARTIN OWUSU-OWIREDU

MARTIN OWUSU-OWIREDU

Barrie,ON

Summary

Experienced Polite Passenger Service Agent with a strong background in enforcing airline security and safety measures. With over ten years in the airline customer service industry, skilled in announcing flight updates, accepting baggage for check-in, and processing reservations. Diligent and kind, possesses excellent customer service talents. Diligent, hardworking, dedicated, creative, and dynamic individual who thrives on working efficiently for long hours with minimal supervision. Proven leader with special capabilities in team building, strategizing, and implementing workable plans. Excels at handling multiple tasks, prioritizing, and independently or collaboratively resolving complex issues. Fast learner with a results-oriented mindset, possesses excellent interpersonal and communication skills. Proficient in Microsoft Office and Internet Applications, brings exceptional charisma to work.

Overview

16
16
years of professional experience

Work History

Senior Airport Services Agent

EMIRATES AIRLINES
11.2011 - 08.2024
  • Ensuring high quality and professional customer service is maintained at all times. This includes ascertaining the requirement of various categories of customers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed reservations and issued travel and hotel vouchers.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Maintained close cooperation with customers, check-in including queue-combing.
  • Provide cover in absence of senior team members during leave, sickness, training as directed by airport service officer or assistant
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Collaborated with sales department to arrange large group hotel bookings for destination weddings and other events.
  • Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Streamlined boarding processes for faster turnaround times, ensuring on-time departures and arrivals.
  • Managed flight bookings and reservations to maximize revenue and minimize overbooking issues.
  • Monitored gate activities closely, proactively addressing potential delays or disruptions for smoother operations.
  • Improved airport services efficiency with thorough organization of daily tasks and responsibilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Was in charge of monthly and yearly turnaround inspections checklist and check-in audit,
  • Resolved customer complaints professionally, leading to increased customer loyalty and repeat business.

Accounting Clerk

Internal Revenue Service (Internship)
09.2012 - 11.2012
  • Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives.
  • Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Updated accounting ledger and journals with updated transaction information.
  • Supported clerical and administrative needs of senior department staff.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.

Accounts Assistant

Ministry Of Employment And Social Welfare (National Service)
08.2008 - 08.2009
  • Assisted financial professionals with managing general ledgers and account statements.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Coded invoices and other records to maintain organized and accurate records.
  • Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
  • Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.

Education

High School Diploma -

ACCRA POLYTECHNIC (TECHNICAL UNIVERSITY)
11.2008

Skills

  • Documentation and Reporting
  • Problem-Solving
  • Verbal and Written Communication
  • Issue Resolution
  • Customer Service
  • Payment Processing
  • Reservation Confirmation
  • Computer Reservation Software
  • Detail Oriented
  • English Fluency
  • Calm Under Pressure
  • Team Leadership
  • Critical Thinking
  • Active Listening
  • Creative Thinking
  • Flexible Schedule
  • Team Collaboration
  • Microsoft Office
  • Invoice Preparation
  • Phone and Email Etiquette
  • Time Management

Languages

English
Full Professional

Timeline

Accounting Clerk

Internal Revenue Service (Internship)
09.2012 - 11.2012

Senior Airport Services Agent

EMIRATES AIRLINES
11.2011 - 08.2024

Accounts Assistant

Ministry Of Employment And Social Welfare (National Service)
08.2008 - 08.2009

High School Diploma -

ACCRA POLYTECHNIC (TECHNICAL UNIVERSITY)

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MARTIN OWUSU-OWIREDU