Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Hornbeck

Ottawa,ON

Summary

An adaptable and dedicated professional, excelling in conflict resolution and effective communication. Skilled in Spanish as a second language. Capable of fostering strong relationships with clients and colleagues alike through communication, empathy, and interpersonal skills, ensuring a safe and enjoyable work environment. Passionate about jumpstarting a new career that is more aligned with my academic background.

Overview

4
4
years of professional experience

Work History

Bartender /Night Shift Supervisor

Royal Oak Pubs
Ottawa, Ontario
05.2022 - Current
  • Provided crisis intervention when needed by utilizing deescalation techniques and active listening skills.
  • Developed good working relationships with fellow employees through effective communication.
  • Remained calm and poised during busy periods, while continuing to provide professional and quality service.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Developed and maintained strong interpersonal relationships with guests over time through brief interactions.
  • Entrusted with handling a wide array of challenges that staff or a guest may have.

Volunteer

Shepherd's of Good Hope Soup Kitchen
Ottawa, Ontario
02.2023 - 12.2023
  • Collaborated with other volunteers to create a positive environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Served hot meals to guests with a friendly demeanor.
  • Organized donations, such as food, clothing, and toiletries.
  • Prepared and packaged meals for distribution to community members in need.

Security Officer

Spillett Security Group
Banff, Alberta
05.2021 - 08.2021
  • Maintained accurate logs of all security related activities.
  • Responded to alarms and conducted investigations as required.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, security-related situations, unusual occurrences, and maintenance issues, and submitted reports to superiors.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.

Education

Bachelor of Arts - Honours Bachelor of Social Sciences

University of Ottawa
Ottawa, ON
04-2022

Skills

  • Interpersonal skills
  • Incident reporting
  • Conflict resolution techniques
  • Effective communication
  • Reliability
  • Adaptability and flexibility
  • Empathy

Languages

Spanish
Professional

Timeline

Volunteer

Shepherd's of Good Hope Soup Kitchen
02.2023 - 12.2023

Bartender /Night Shift Supervisor

Royal Oak Pubs
05.2022 - Current

Security Officer

Spillett Security Group
05.2021 - 08.2021

Bachelor of Arts - Honours Bachelor of Social Sciences

University of Ottawa

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Matthew Hornbeck