Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MATTHEW DELL

Ottawa,ON

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

3
3
years of professional experience

Work History

Managing Director

Advancement Hockey Advising
08.2022 - Current
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations. Growth of over $400,000 (487%) in revenue within 2 years.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored workflow and administrative processes to keep operations running smoothly.
  • Negotiated new annual contracts and service agreements with employees.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Established a high-performing executive team, recruiting top talent to drive organizational excellence.

Director of Business Operations

Advancement Hockey Advising
10.2021 - 08.2022
  • Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
  • Successfully doubled social media following within 6 months
  • Effectively initiated projects to build brand awareness
  • Lead in coordinating and founding the firm's signature summer showcase in Vermont, a venture that yielded over $100,000 in revenue.
  • Implemented a comprehensive performance management system, improving employee productivity and satisfaction levels.
  • Handle inbound emails and calls
  • Maintain business relationships with several partners
  • Created and introduced several successful partnerships
  • Recruited and oversaw employees.
  • Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.

Tournament Coordinator

Ottawa Senators Sports and Entertainment
05.2022 - 08.2022
  • Served as a coordinator at events, ensuring place settings were correct and all vendors delivered on time
  • Successfully organized and ran tournaments with over 60 teams at the Bell Sensplex
  • Managed over 10 employees at a time
  • Dealt with parent complaints and other issues
  • In charge of team delegations
  • Handle incoming phone inquiries and emails.

Education

Bachelors of Arts in Economics -

Concordia University
11.2021

Degree of Commerce in Sports Marketing & Management -

Champlain College
06.2019

Skills

  • Business Development
  • Effective Time Management
  • Staff Management
  • Business Planning
  • Negotiation
  • Business Leadership
  • Ability to Work Under Pressure
  • Operations Management

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Managing Director

Advancement Hockey Advising
08.2022 - Current

Tournament Coordinator

Ottawa Senators Sports and Entertainment
05.2022 - 08.2022

Director of Business Operations

Advancement Hockey Advising
10.2021 - 08.2022

Bachelors of Arts in Economics -

Concordia University

Degree of Commerce in Sports Marketing & Management -

Champlain College

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MATTHEW DELL