Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matteen Raheen

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Group Insurance Advisor

Desjardins Insurance
11.2023 - 09.2024
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.

Client Advisor

RBC Royal Bank
08.2022 - 04.2023
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

Customer Service Consultant

Rogers
02.2020 - 11.2020
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanor.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.

Retail Council Member

Toronto Metropolitan University
01.2020 - 12.2020

Education

Bachelor's of Business Commerce -

Toronto Metropolitan University
04-2023

High School Diploma -

Turner Fenton Secondary School
Brampton, ON
06-2019

Skills

  • Fast Learner
  • Effective Time Management
  • Leadership/communication skills
  • Ability to work under pressure
  • Expertise in Microsoft Office
  • Strong computer skills
  • Customer Service
  • Active Listening
  • Critical Thinking

Languages

English
Native or Bilingual
Persian
Full Professional

Timeline

Group Insurance Advisor

Desjardins Insurance
11.2023 - 09.2024

Client Advisor

RBC Royal Bank
08.2022 - 04.2023

Customer Service Consultant

Rogers
02.2020 - 11.2020

Retail Council Member

Toronto Metropolitan University
01.2020 - 12.2020

Bachelor's of Business Commerce -

Toronto Metropolitan University

High School Diploma -

Turner Fenton Secondary School

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Matteen Raheen